Job Description

Guest Services Receptionist & Kennel Attendant

Looking for a motivated animal & people-loving, team player with the capability to work independently.

This position will involve being cross-trained and scheduled with a mix of shifts in both the Front Office, as well as the Kennel.

The Guest Services Receptionist is responsible for customer service, reservations, processing invoices & payments, processing enrollments and administrative duties in support of these functions. Additionally, they are responsible for the maintenance and cleaning of the reception/retail area and moving dogs to lodgings. The Guest Services Receptionist reports to the Office & General Managers.

Kennel Attendant tasks include cleaning, laundry, feeding, report cards, yard clean up, moving dogs, and more. This position requires attention to detail, open minded learning, ability to stand for long periods of time, patience, and organization, and be able to lift 50 lbs. Experience with dogs preferred not required.

Guest Services Receptionist Primary Duties

1. Customer Service

a. Our priority is servicing the clients that are in our center by greeting everyone who enters and offering assistance. Show appreciation to our clients for visiting and encourage them to use our services. Explain our focus on pet wellness and quality care provided in all our services.

b. Telephone calls answered promptly with the Company greeting, your name and an offer of assistance. Check the phone frequently for missed call messages and return promptly.

c. Utilize friendly sales techniques to upsell clients on additional service and products that will benefit their pets.

d. Work with dissatisfied clients in an effort to resolve issues to retain clients. Knowing when something is out of the scope of your skill set and bringing in management to finish resolving the problem.

e. Give tours of the facility using tour script to potential customers and answer questions regarding our services, policies and procedures. Explain our focus on pet activities, wellness and quality care provided in all our services.

g. Coordinate with Hospitality staff when opening or closing to ensure proper pet care and client communication for early pet drop-offs & late pick-ups.

2. Reservations & Invoice Processing

a. Enter "complete" client reservations in kennel connection as outlined in Bookings procedures; including extra charges as per pet policies (e.g., pick up fees, half day board fees, etc).

b. Receive payments and process invoices as described in the Invoice Processing procedures. Timely collect all invoices posted to pending bills.

c. Keep familiar with management approved payment exceptions and client prepayments/credits and keep accurate records for all.

d. Balance the cash drawer daily.

3. Pet Check-in Processing

a. At check-in confirm current client contact information & care instructions for pet for all services to be provided, check pets in as they arrive.

i. Service areas include: Groom Shop Services, Daycare, Boarding, & Training, with specific procedures for each

4. Processing Enrollment Paperwork & Expired Vaccinations

a. Processing enrollment paperwork accurately & timely is a high priority and procedures followed for daycare & boarding as applicable.

b. Monitoring, following-up and documenting pet vaccinations in accordance to procedures is a high priority of the position.

5. Retail Inventory

a. Assist clients in sale of retail inventory.

b. Input retail quantities in Kennel Connection system as inventory is added, price and display, and restock items from storage as needed.

d. Keep inventory stock clean, neat and pulled to the front of shelving.

OTHER JOB DUTIES

1. Administrative

a. Print copies of daily reports for the reception area for all service areas.

b. Maintain member listings, warnings and folders.

c. Print administrative forms as needed for guest services.

d. Restock flyers, business cards, magnets, samples & treats as needed.

e. Make client reminder calls as per procedures.

f. Perform functions as assigned in Guest Services Monthly Checklist.

2. Other

a. Cleaning tasks are completed as outlined in the reception duties checklist.

b. Assist new staff in learning procedures and serving clients.

c. Other duties & seasonal special projects as assigned

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Kennel Attendant Primary Duties

1. Lodging Dog Duties

Dog handler and Cleaning Duties - Movement of animals throughout the facility, maintaining clean lodging areas, all care tasks (feeding, watering, etc)

Other duties as assigned

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Certification or Academic Background Required

1. High school graduate preferred

2. Excellent oral & good written communication skills

3. Good math skills & selling skills preferred

4. Previous work experience demonstrating dependability

5. 1-2 years experience providing client service & processing payments preferred promising candidates

6. Self-motivated, independent worker with attention to detail

7. Preferred leadership and training skills

8. Ability to work in a team environment

9. Good decision and problem solving skills

10. Good organization and planning skills

11. Demonstrated flexibility and proven coping skills

12. Comfortably handling dogs, prior experience preferred

Job & Equipment Requirements:

Writing - Bending - Standing - Reading - Typing - Hearing - Proofreading - Data Input - Walking - Reliable transportation - Punctuality - Lifting & Carrying Over 50 lbs - Telephone - Calculator - Computer skills (Microsoft Office & Google Suite preferred)
Job Types: Full-time, Part-time

Pay: From $16.00 per hour

Benefits:

Employee discount On-the-job training Paid training
Work Location: In person