Job Description

Receptionist / Administrative Assistant

First Response Chimney Stove & Fireplace

1314 N. Royal Ave., Front Royal, VA 22630
Monday-Friday | 8:00 AM - 5:00 PM

Position Overview

The

Receptionist / Administrative Assistant

is a critical front-line role responsible for supporting sales operations and ensuring smooth, organized daily office functions. This position serves as the first point of contact for customers and plays a vital role in guiding them through the early stages of their stove, fireplace, or chimney project.

This role combines

customer service, sales support, and administrative organization

, directly contributing to company growth, customer satisfaction, and operational excellence.

Primary ResponsibilitiesCustomer & Sales Support

Greet and assist walk-in customers, gathering project details and entering leads into

Housecall Pro (HCP)

Support the sales process by collecting accurate customer information and advancing leads Assist customers with measurement forms and encourage exploration of company website and brand partners Conduct post-visit follow-up communications to confirm receipt of reports and estimates and encourage customer reviews Maintain showroom readiness by ensuring displays, brochures, catalogs, and signage are current and professional Ensure the showroom is clean, organized, and welcoming to maximize customer experience and sales opportunities
Administrative & Organizational Support

Manage daily office routines, including opening/closing duties, supply management, and facility coordination Schedule inspections, service calls, and showroom visits with attention to efficiency and travel logistics Maintain accurate customer records in HCP and assign internal tasks to appropriate team members Ensure timely processing of daily job documentation, including reports, invoices, estimates, and thank-you emails Monitor incoming calls, voicemails, and emails, responding promptly and professionally within company systems Report scheduling changes, facility needs, supply shortages, and customer escalations to Management Follow up on outstanding invoices and assist with basic payment collection
Key Outcomes Expected

Sales Growth:

Accurate lead entry, consistent follow-up, and showroom readiness that supports closing sales

Office Organization:

Clean workspace, aligned schedules, accurate records, and strong support for sales and field teams

Customer Experience:

Customers feel informed, supported, and professionally guided from showroom visit through service completion
Qualifications

Proven success in a customer-facing role Strong administrative, organizational, and multitasking skills Excellent verbal and written communication Experience with CRM systems (Housecall Pro preferred) Ability to remain positive and professional in a fast-paced environment Professional appearance and demeanor Experience in a retail showroom, home services, or construction-related sales environment is a plus
Compensation

Competitive hourly wage
Reporting Structure

Reports directly to Management Works closely with Sales and Field Teams
Summary

This is a

sales-support and organization-driven position

ideal for someone who enjoys helping customers, supporting team success, and keeping operations running smoothly. If you are detail-oriented, customer-focused, and eager to grow with a respected and expanding company, we encourage you to apply.

Pay: $17.00 - $20.00 per hour

Expected hours: 40.0 per week

Application Question(s):

Are you able to pass a drug screening and commit to a drug and alcohol free work environment? Is there any information we should know that may come up on a back ground check?
Work Location: In person