Job Description

Client Intake & Operations Coordinator

Full-Time | Construction / Service Operations

More Than Gates is seeking a

Client Intake & Operations Coordinator

to serve as the front-line operational anchor of our growing company. This role is ideal for a professional who thrives in a fast-paced service environment, communicates confidently on the phone, and enjoys bringing order and clarity to complex workflows.

This is

not a traditional receptionist role

. It is a high-responsibility position that combines client intake, scheduling, coordination, and construction-related administrative support. As our systems mature, this role is expected to grow and eventually split into two positions, offering strong long-term advancement opportunities.

What You'll Do

Client Intake & Communication

Manage a high volume of inbound phone calls with professionalism and confidence Conduct structured intake conversations to gather accurate service and project details Clearly communicate next steps, timelines, and expectations to clients Enter and maintain clean, accurate records in our CRM/ERP system

Scheduling & Coordination

Schedule service calls, site visits, and project assessments Coordinate with technicians, project engineers, and management to keep work moving Confirm appointments and reduce no-shows through proactive follow-up

Construction & Project Administrative Support

Prepare and manage Certificates of Insurance (COIs) and related documentation Assist with job setup, documentation, and internal handoffs Support the Project Engineer by handling coordination and follow-up tasks

Process & System Support

Help refine intake and coordination processes as new software is implemented Follow established procedures and contribute to continuous improvement Assist in training future reception or intake staff as the role evolves
What We're Looking For

Required

Strong phone presence; comfortable handling frequent inbound calls Excellent organizational and multitasking skills Construction, trades, or service-industry background (or strong familiarity) Experience with administrative documentation such as COIs or similar compliance tasks Professional, team-oriented mindset with strong follow-through

Preferred

Experience in construction office administration, dispatch, or project coordination Familiarity with CRM/ERP systems and QuickBooks or similar software Bilingual (English/Spanish) a plus
What This Role Is Not

Not a quiet front-desk position Not a purely reactive receptionist role Not suitable for someone who dislikes phones or fast-paced environments
Growth Opportunity

This role is designed to grow. As the company scales and processes stabilize, responsibilities will split, allowing this position to advance into an

Operations Coordinator, Project Coordinator, or Office/Service Operations Manager

role.

Why Join More Than Gates

We are a technology-driven gate and access control company serving residential, commercial, and industrial clients across New Mexico. We value professionalism, accountability, and continuous improvement--and we invest in people who want to grow with us.

To Apply:

Submit your resume and a brief note explaining why you're a strong fit for a high-volume, phone-driven coordination role.

Job Types: Full-time, Temp-to-hire

Pay: $20.00 - $30.00 per hour

Expected hours: 40 - 45 per week

Benefits:

Dental insurance Health insurance Paid time off Vision insurance
Ability to Commute:

Albuquerque, NM 87123 (Required)
Work Location: In person