Job Description

Duties:

Meets and greets all new residents and families to facility. Resolves customer requests, questions and complaints; provides information to improve customer service. Serves as liaison between residents and other departments. Conducts inquiries on customer satisfaction; reports information using recommended tools and forms. Identifies, researches and resolves customer concerns; reports trends to Quality Assurance Committee follows up on customer inquiries not immediately resolved Coordinate discharge planning with resident, family, rehab, nursing, referrals to agencies. Arranges for consults for residents annually or as needed. Serves as role model to foster superb customer service. Assists the center in ensuring adherence to Federal and State regulations including participating in survey process and the correction of deficiencies. Completes clerical work for administrative and facility personnel; Opens, delivers, and forwards mail; Transcribes materials; Records appointments and meetings for administrative staff; Files necessary documents; Answers telephone and directs caller to correct station; Refers to nursing home directory to ascertain station number of persons requested; Takes messages for staff members; Answers questions of callers according to nursing home policy; Answers routine correspondence. Alerts specified individuals and agencies in case of emergencies; Assembles material for reports and questionnaires. fications over public address system. Passes out and collects employment applications. Other duties assigned

QUALIFICATIONS

High school Diploma required. Proficiency with Microsoft office: Word, Excel and Outlook. * Possess effective communication skills to maintain positive relationship with residents, families, staff, physicians, consultants, providers, and governmental agencies, their representatives and the community.