Job Description

Receptionist Supervisor - Be the Face of McGrath in Cedar Rapids

Location:

Cedar Rapids, IA

Schedule:

Full-Time | 38-40 Hours/Week | Flexible Morning or Evening Availability | Two Saturdays per Month


The McGrath Family of Dealerships is seeking an experienced

Receptionist Supervisor

to lead our front desk operations. This role is ideal for someone who has hands-on receptionist experience and has either supervised a front desk team or served as a lead who trains, coaches, and sets the standard for others. You will play a critical role in ensuring every guest interaction reflects the professionalism and culture McGrath is known for.

What You'll Do

Supervise daily front desk operations, ensuring consistent coverage, efficiency, and professionalism Lead, train, and support a team of receptionists to deliver exceptional customer service Serve as the primary point of contact between reception staff and management Set expectations, communicate updates, and reinforce front desk procedures Coach team members through performance feedback and ongoing development Maintain confidentiality and model professional conduct at all times Create and manage receptionist schedules, ensuring accuracy and timely posting Conduct monthly audits, identify trends, and follow up on improvement opportunities Assist with administrative duties, reporting, and office supply management Foster a positive, calm, and solution-focused front desk environment

What We're Looking For

Prior experience as a receptionist, front desk lead, or supervisor Proven leadership skills with the ability to mentor, coach, and support a customer-facing team Strong understanding of front desk workflow, phone systems, and guest interactions Professional communication, appearance, and behavior Ability to stay composed and solution-focused in a fast-paced environment Strong organizational skills with attention to detail Reliable, punctual, and committed to high service standards Ability to handle sensitive information with discretion and confidentiality Confident providing constructive feedback and holding others accountable Reliable transportation and a clean driving record

What's in It for You

PTO starting Day 1 Health, dental, and vision insurance 401(k) with company match Career growth -- 97% of promotions come from within Supportive, team-oriented workplace culture


If you have front desk experience, enjoy leading others, and take pride in being the first impression of a respected organization,

apply today and grow your career with McGrath

.


Get a glimpse into what it would be like to work with us by clicking here to watch our videos! https://www.youtube.com/watch?v=oqwccPBAt7s&list=PLhI2Hn5NZlhNQ5dajQ6Jf5K7sn0_rdZ32



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