Job Description

Receptionists - Per diem

POSITION:

Receptionist

LOCATION:

All sites (Lincoln, Lee, Medway & W. Enfield)

STATUS:

Per diem

EXEMPT/NON-EXEMPT:

Non-exempt

WORK SCHEDULE:

Varies for coverage

SUMMARY:

Responsible for initial and follow-up patient contact, including managing schedules and day-to day patient flow, answers phone calls and refers calls as appropriate, and assists patients with any needs they may have.

RESPONSIBILITIES AND DUTIES:

Works within their Care Team to create and sustain a Patient Centered model of quality health care. Answers telephone and refers calls as appropriate Creates accurate and complete messages for the providers and support staff. Utilizes the electronic medical record for all patient interaction. Verifies insurance eligibility for the next day's patients. Responsible for printing all 340B cards for the next day's patients. If appropriate, contact on-call provider regarding after hours messages. Greets patients and visitors with professional and quality customer service. Assesses whether patients have cultural or linguistic barriers and arranges for an interpreter if needed. Maintains awareness of Provider's schedule. Collects payments and co-payments as necessary and forwards to accounts receivable. Collects, verifies, and inputs all pertinent patient demographics into the computer at each concurrent visit making necessary changes if needed, including insurance and guarantor information. Provides a copy of HAN's Notice of Patient Privacy Practices and obtains signature on Acknowledgement of Privacy Practices form from patients that do not have one currently in the system. Offers and explains the sliding fee program and directs patients to the sliding fee specialist when appropriate. Utilizes the electronic medical record for all patient interaction. Works collaboratively as a member within the clinical care team. Works effectively to provide a team-based approach in order to provide our patient's with Quality Care. Assists patients with any needs they may have. Performs patient scheduling and rescheduling. Ensures access by offering appointments with the patient's primary care physician or Walk In Care if appropriate. Performs effective appointment confirmation calls and mail reminder letters. Mails welcome packets to all New Patients. Ensures proper charges are entered on the super bill, and ensures each patient is checked out for that day. Performs outreach to patients and processes no show letters to patients per protocol. Performs outreach to patient regarding preventive and chronic gaps in the patient's care. Prints summary lists (clinical summaries, medication/allergy lists, etc.). Review appointment history and follow up as needed.

QUALIFICATIONS:

Must have excellent customer service skills Must be proficient with computers Must be able to multi task and work in a fast paced environment Health care reception experience preferred

RESPONSIBLE TO:

Administrative Coordinator

Job Type: Temporary

Benefits:

401(k)
People with a criminal record are encouraged to apply

Work Location: In person