Job Description

SUMMARY

Intercepts and routes incoming calls, takes thorough messages, and provides basic

information to callers in a courteous and professional manner.

ESSENTIAL DUTIES

Essential Duties include the following. Other duties may be assigned.

Operates a multi-line phone system. Answers all incoming calls in a prompt, polite, professional manner, transferring them to
the appropriate person or department quickly, or operating the dealership paging system

to call individuals to the phone.

Minimizes the time callers are on hold and checks back with them frequently to ensure
they wish to continue holding.

Takes detailed messages when call cannot be completed including caller's name,
telephone number, time of call, and information requested, and delivers to appropriate

party in a timely manner.

Screens incoming calls as requested by managers. Develops knowledge of basic dealership information in order to respond to callers who
have general inquiries.

Notifies telephone company maintenance department of any problems with the phone
system.

Updates and distributes dealership phone directory as needed. Performs clerical duties as assigned. Maintains professional appearance and neat work area.
Job Type: Full-time

Pay: From $14.00 per hour

Benefits:

401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance
Work Location: In person