Job Description

Summary:



Receptionists are a fundamental member of the team; performing vital duties including welcoming visitors, patients and staff to the building; managing phone, in-person, and email traffic. As patients arrive and leave our services, the receptionist ensures they are supported. The receptionist provides resources to staff and acts as a communication bridge between outside representatives and staff. Additionally, the receptionist functions in an administrative support role for leaders; working on projects.

Job Duties & Responsibilities:

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Proactively welcome patients, families, staff, and guests in an open, receptive, kind and solution-oriented way. Actively engage with visitors as they are entering, sitting in, and leaving the lobby/site.

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Receive, screen, and direct calls appropriately, while maintaining confidentiality of patient and staff information ensuring a smooth handoff.

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Greet and manage visitor and patient arrivals ensuring there is a customer focused handoff.

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Monitors the lobby for safety; wait times; behavioral/clinical concerns etc. Escalates concerns, requesting appropriate resources, in a time sensitive manner. Ensures coverage of the lobby during open hours.

Coordinate requests for information and services as appropriate. Facilitate communication between departments and staff as needed. Make announcements using the overhead paging system/Relay Pros as directed and according to policy.

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Assist with the hospital's emergency code situations as directed, including emergency

paging.

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Provide miscellaneous services at the reception

desk:

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monitor sign-out of hospital vehicles according to policy; sell meal tickets and other items, as directed; balance petty cash; secure patient valuables according to policy; log parcels for shipping, as directed; maintain the key log and provide other services, as directed.

Train new and fill in staff on role purpose, job duties and expectations of role as assigned.

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Perform administrative duties as requested by leadership, i.e. scanning, ordering of supplies.

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On occasion, may complete or support belongings checks and/or patient registration.

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Is willing to occasionally work at other Rogers Locations if a staffing need arises.

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Availability to include nights, weekends, and some holidays.

Other duties as assigned.

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Additional :

Education/Training

Requirements

:

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High school diploma or GED required. Six (6) months of clerical or business training or receptionist experience, or equivalent, is required.

With a career at Rogers, you can look forward to a Total Rewards package of benefits, including:

Health, dental, and vision insurance coverage for you and your family 401(k) retirement plan Employee share program Life/disability insurance Flex spending accounts Tuition reimbursement Health and wellness program Employee assistance program (EAP)
Through UnitedHealthcare, UMR and HealthSCOPE Benefits creates and publishes the Machine-Readable Files on behalf of Rogers Behavioral Health. To link to the Machine-Readable Files, please visit

Transparency in Coverage (uhc.com)