Job Description

Overview

We are seeking a friendly and professional Receptionist to join our team. Your primary responsibility is to provide a welcoming, professional, and compliant front desk experience, ensuring all guests are properly checked in and guided through the dispensary process in accordance with state and local cannabis regulations.

Duties

Greet all visitors and patients in a friendly and professional manner. Verify identification and patient documentation as required by state law. Check in patients/customers using dispensary software systems. Manage the flow of traffic in the lobby and coordinate with budtenders for timely service. Answer phone calls, respond to inquiries, and schedule appointments as needed. Maintain a clean and organized front desk area and lobby. Educate first-time customers on dispensary procedures and basic cannabis knowledge when appropriate. Maintain confidentiality and ensure HIPAA compliance at all times. Assist with administrative tasks such as data entry, filing, and document preparation. Monitor lobby security and follow safety protocols.

Requirements

Prior customer service or receptionist experience preferred. Experience in the cannabis industry or knowledge of cannabis products is a plus. Excellent communication and interpersonal skills. Strong attention to detail and ability to follow compliance procedures. Comfortable working in a fast-paced, high-traffic environment. Must be 21+ and able to pass background checks in accordance with state laws.
If you are an enthusiastic individual looking to contribute positively to our team while providing outstanding service, we encourage you to apply for this exciting opportunity.

Job Type: Full-time

Pay: $16.96 - $17.29 per hour

Benefits:

Dental insurance Health insurance
Experience:

Customer service: 1 year (Preferred)
Ability to Commute:

New Buffalo, MI 49117 (Required)
Work Location: In person