Job Description

LeadCar Toyota La Crosse is committed to having the most dedicated, qualified and professional team in the area. We now have an exciting opportunity for someone like you to join our team. Become part of the LeadCar Toyota La Crosse team and work for a company that you know and trust.

Summary

Receives calls at the dealership, determines the nature of their business and directs callers to their destination. Answers basic inquires, routes incoming calls, takes messages and provides basic information to all callers.

Primary Responsibilities

Operates a multi-line phone system. Answers all incoming calls in a prompt, polite, professional manner, transferring them to the appropriate person or department quickly. Minimizes the time callers are on hold and checks back with them frequently to ensure they wish to continue holding. Provides voicemail for callers if employee cannot be reached. Takes detailed messages when voicemail is not taken by caller and delivers message to appropriate party in a timely manner. Greets showroom customers in a professional, friendly, hospitable manner and determines the nature of their visit. Directs customers to the correct department, notifies the appropriate employee that a customer is waiting and introduces the customer to a salespersons. Assists with clerical duties as request. Maintains a professional appearance.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Must have excellent phone etiquette. Must have excellent verbal and written communication skills. Must possess exceptional interpersonal communication skills. Must be punctual. Must have knowledge of Microsoft Word and Excel. Must possess the ability to multi-task. Must possess strong organizational skills. Must have the ability to speak clearly so others can understand you. Must possess the ability to work independently on assigned tasks as well as to accept direction on given assignments. Must maintain a professional appearance and manner.

What We Offer

Medical, Dental, and Vision Insurance 401(k) Plan Life, Accident, Critical Illness, Short-Term and Long-Term Disability, and AD&D Insurance Paid Time Off Benefits Company Paid Holidays Employee Discounts Employee Referral Program

We are an equal opportunity employer. All persons shall have the opportunity to be considered for employment without regard to actual or perceived race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, age, ancestry, ethnicity, disability, pregnancy, citizenship, marital status, familial status, military or veteran status, genetic information, predisposing genetic characteristic, status as a victim of domestic violence, stalking and sex offenses, or any other status protected by applicable federal, state or local law.


We will endeavor to make a reasonable accommodation/modification for the known physical or mental limitations of a qualified applicant with a disability to assist in the hiring process, unless the accommodation would impose an undue hardship on the operation of our business, in accordance with applicable federal, state and local law. If you believe you require such assistance to complete this form or to participate in the interview process, please contact Human Resources by calling 608-824-1300 or by emailing hr@leadcar.com.