Job Description

Position Description

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Front Desk & Client Experience

Greets clients and visitors in a warm, professional, and supportive manner Serves as the first point of contact for in-person, phone, and electronic inquiries Maintains a calm, respectful presence while supporting clients with varying needs Upholds strict confidentiality and HIPAA compliance at all times

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Scheduling & Administrative Support

Schedules, reschedules, and confirms appointments accurately using the EHR system Manages incoming phone calls and routes messages appropriately Supports front-office workflows, documentation, and general administrative tasks Maintains accurate records and clear written communication

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Office Operations & Team Support

Assists with day-to-day office operations as needed Collaborates with clinical and administrative staff to ensure smooth patient flow Identifies and communicates office needs or concerns to leadership Maintains a professional, organized, and welcoming front-office environment

Requirements

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Education & Experience

High school diploma or equivalent required Prior receptionist, front-desk, or administrative experience required

Preferred:

Experience in healthcare, behavioral health, or outpatient clinical settings

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Skills & Competencies

Strong organizational and time-management skills Excellent verbal and written communication skills Ability to remain calm, professional, and compassionate in high-pressure situations Strong interpersonal skills and a client-centered approach Ability to maintain firm but kind boundaries High attention to detail and accuracy Comfort working in a fast-paced environment while managing multiple tasks

Compass of Hope is seeking a

warm, organized, and detail-oriented Receptionist / Front Desk Coordinator

to support our office on a part-time basis. This role is often the first point of contact for clients and plays a vital role in creating a welcoming, professional, and supportive environment while upholding the highest standards of confidentiality and professionalism.



The ideal candidate is dependable, calm under pressure, highly organized, and comfortable working in a fast-paced outpatient mental-health setting.

Schedule & Employment Details

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Part-Time:

24 hours per week

Schedule:

+ Monday: 8:00 AM - 4:30 PM
+ Tuesday: 8:00 AM - 4:30 PM
+ Wednesday: 8:00 AM - 4:30 PM

Employment Type:

Non-exempt, hourly *

Benefits:

401(k) with employer match (no additional benefits)