Job Description

General Responsibilities:

Responsible for greeting customers, scheduling appointments, providing information, and

communicating with departments.

Safety Sensitive

Reports To:

Office Manager

Essential Functions:

1. Greets patients and visitors in a polite, prompt, helpful manner and checks patients in upon

arrival.

2. Provides instructions on how patients should complete paperwork and assists patients as

necessary.

3. Input patient information correctly into the medical records.

4. Assists patients on how to complete the Household Assistance application and

Prescription Assistance application, including what documentation is required.

5. Responsible for verifying patients' insurance eligibility.

6. Updates patient information, collects co-pays, provides any necessary forms needing

completion, and obtains signatures as necessary.

7. Properly checks-out patients and uses the medical records to generate information

necessary for billing.

8. Maintains clean, orderly waiting area.

9. Answers phones in pleasant manner and deals with customer needs expeditiously and

uses the medical records system to properly document phone calls to other staff.

10. Maintains patient confidentiality in compliance with HIPAA regulations.

11. Supplements office staff as reception tasks permits by assisting with photocopying,

computer input/typing, faxing, mail, scheduling laboratory as directed, and other office

duties.

12. The job holder must demonstrate current competencies applicable to job position.

13. Supports initiatives such as Patient Centered Medical Home (PCMH) and Meaningful Use



14. Complete daily batches of claims and complete deposits in a timely fashion (if applicable)



Requirements: Minimum of 50 wpm typing skill preferred.



Knowledge:

1. Knowledge of reception tasks, clinic policies/procedures, and paperwork.

2. Knowledge of how to use office equipment including telephones and computers.

3. Knowledge of customer service concepts and techniques.

Skills:

1. Using office equipment satisfactorily and handling paperwork/filing adequately.

2. Customer service principles by creating a pleasant waiting room atmosphere.

3. Bilingual is a plus.



Abilities:



Ability to communicate clearly in person and on the phone, establish/maintain cooperative
relationships with patients, families, physicians, staff and other customers.

2. Ability to organize and prioritize tasks effectively.

3. Ability to handle protected health information (PHI) in a manner consistent with the Health

Insurance Portability and Accountability Act of 1996 (HIP??).

4. Ability to read, understand and follow oral and written instructions. Can file correctly by

alphabetic or numeric systems



Education: High school diploma or GED



Experience: Minimum of 2 years experience in customer service setting, preferably 1 year

receptionist experience in a health care setting.



This position is governed by mandated Federal and State regulations and the policies and

procedures of River Valley Primary Care Services, Inc.

This description is intended to provide only basic guidelines meeting job requirements. Responsibilities, knowledge,

skills, abilities and working conditions may change as needs evolve.