Job Description

Overview:

COMPANY SUMMARY

At Holiday Vacations, our mission is to enrich lives with valued travel experiences. We offer inclusive guided tours led by professional Tour Directors to more than 80 destinations on six continents. We travel by air, motor coach, trains, and cruises on itineraries that bring the destination alive for our guests. We are headquartered in Eau Claire, Wisconsin and are a subsidiary of Xanterra Travel Collection, the largest national park concessionaire in the U.S. Xanterra also owns other tour operator and cruise line brands including VBT Bicycling Vacations, Country Walkers, and Windstar Cruises.

POSITION SUMMARY

The Receptionist provides a welcoming, professional, and dependable presence at the Holiday Vacations front desk. As the first point of contact for guests, visitors, and callers, this role serves as the "director of first impressions," creating a warm, friendly, and polished experience that reflects our values and brand. The Receptionist is responsible for visitor management, mail and package handling, office supply coordination, and general administrative support for the Office Manager and office staff. This position absorbs non-technical, high-value tasks, helping the office run smoothly.

Success in this role requires a naturally warm, guest-focused presence - someone who genuinely lights up when welcoming people - paired with excellent communication skills, a high degree of professionalism, and a personal drive to stay productive by actively seeking out ways to be of service to the team.

This is a

part-time, on-site role

based at Holiday Vacations' Eau Claire, WI corporate headquarters, providing front desk coverage Monday-Friday, 9:00 a.m.-3:00 p.m. (schedule may vary based on business needs).

WELCOME TO "THE HV WAY"

Honesty & Integrity:

We act with honesty and accountability, building trust with every guest, partner, and teammate. We keep our promises.

Create Community:

We create community by treating each other and our guests like extended family, fostering belonging, celebrating, and supporting one another.

Surprise & Delight:

We go beyond expectations to create meaningful experiences. We make every effort to exceed expectations.

Grow Together:

We embrace curiosity, feedback, and continuous learning - always striving to be better and do better.

Innovate Boldly:

We seek fresh ideas, adapt to change, and look for ways to stay ahead in a dynamic travel landscape

Protect What Matters

: We prioritize safety and sustainability for our people, our guests, and the places we explore.

Celebrate the Team:

We succeed together, value each person's gifts and contributions, and take time to enjoy the journey along the way.
Responsibilities:

CORE COMPETENCIES

At Holiday Vacations, a successful Receptionist demonstrates:

Customer Service

by creating a warm, welcoming environment for every guest, visitor, and caller, responding with professionalism, courtesy, and care so that each person feels valued and supported.

Communication

by sharing information clearly, professionally, and promptly in person, over the phone, and in writing. They listen actively, ask clarifying questions when needed, and ensure messages are routed accurately to the right people.

Attention to Detail

by carefully managing visitor logs, messages, mail, and supplies, double-checking their work, and following established processes so that nothing falls through the cracks.

Dependability

by consistently being on time, present at the front desk during scheduled hours, and reliable in following through on tasks and commitments. Others can count on them to provide steady coverage and support.

Organizational Skills

by effectively managing multiple requests, priorities, and interruptions, keeping the front desk, common areas, and basic office processes orderly and running smoothly.

AREAS OF RESPONSIBILITY

Serve as the first point of contact for all visitors, guests, and vendors, providing a friendly and professional greeting. Manage visitor sign-in and security procedures, notifying staff of arrivals. Maintain a tidy, welcoming reception area and lobby. Answer, screen, and direct incoming calls to appropriate staff; take accurate messages and ensure timely follow-up. Receive, sort, and distribute incoming mail and deliveries; prepare outgoing mail and shipments as directed. Coordinate courier or special delivery services as needed. Provide general administrative support to the Office Manager and office staff, which may include data entry, scanning, filing, and preparing simple documents or spreadsheets. Monitor office supply levels, restock commonly used items, and assist with placing orders at the direction of the Office Manager. Assist with scheduling conference rooms and coordinating basic meeting logistics along with basic set-up and clean-up for meetings in shared spaces (e.g., conference rooms, breakroom). Perform other related duties and special projects as assigned by the Office Manager to support smooth office operations and support teams with administrative tasks.
Qualifications:

KNOWLEDGE, SKILLS, AND EXPERIENCE

Previous experience in a receptionist, front desk, or customer service role. Strong customer service orientation with a warm, professional demeanor in person and over the phone. Strong proficiency in Microsoft 365, including Word, Excel, Teams, and OneNote. Excellent verbal and written communication skills. Strong attention to detail with the ability to maintain accurate logs, messages, and records. Proven dependability and reliability, with the ability to provide consistent front desk coverage during scheduled shifts. Strong organizational and time management skills, with the ability to handle multiple tasks and interruptions. Ability to work collaboratively with colleagues across the office while also working independently within assigned responsibilities. High level of professionalism, discretion, and sound judgment when handling visitors, information, and internal requests.

WORKING CONDITIONS AND ARRANGEMENTS

Work Location:

The location for work is the Holiday Vacations corporate headquarters in Eau Claire, Wisconsin.

The Receptionist role is a fully office-based position and requires an on-site presence at the front desk. The office environment may have moderate noise levels from office equipment and verbal interaction.

Schedule:

This is a part-time position scheduled Monday to Friday, 9:00 am to 3:00 pm. Work hours are scheduled during the regular business week to provide consistent front desk coverage. The specific schedule may vary based on business needs and will be determined in coordination with the Office Manager.

Physical Requirements:

The job requires the ability to sit or stand at the front desk for extended periods of time, as well as the ability to frequently walk and lift or carry up to 35 lbs. May require bending, twisting, stooping, grasping, and reaching outward or above shoulders, and pushing or pulling carts with mail, packages, or supplies.

BENEFITS

Holiday Vacations offers a comprehensive benefits package for eligible employees, which may include Medical, Dental, and Vision; HSA and FSA; Life and Disability; Accident, Hospital, and Critical Illness; Pet Insurance; Paid Time Off and Holiday Paid Time Off; 401(k) with Company Match; Employee Assistance Plan; Education Assistance; and Employee Travel Discounts and Travel Industry Discounts. Benefit eligibility for this part-time position will be discussed during the interview process.

EEO

Holiday Vacations is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.