Job Description

Title Processing Assistant (Entry Level)

Reports to: Processing Team Lead

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Primary Purpose:

To assist the processing team by handling information gathering, payoff tracking, basic communication management, and file organization -- so processors can focus uninterrupted on title commitments, curative, and client interactions.

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Core Responsibilities:

Information Gathering Support:

Proactively contact realtors for missing listing agreements, commission instructions, seller contact info, HOA contacts, or association documents (using templates and scripts). Collect missing buyer and seller details when needed (phone/email follow-up).

Payoff Request Management:

Submit payoff requests to lenders using prebuilt templates. Track the status of payoff requests, follow up on unresponsive lenders, and escalate issues when deadlines are near. Save payoffs to the file and alert the processor once received (no calculation required).

Inbox and Communication Triage:

Monitor shared processing inbox. Route emails appropriately (flagging urgent issues). Send pre-approved responses to common inquiries (e.g., "Your file is in process; we will contact you shortly.").

File Status and Organization:

Update checklists and status notes inside the title system after payoff receipt, HOA document receipt, or information collection. Organize and label curative documents and communications correctly inside file folders.
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Skills and Attributes Needed:

Highly organized and deadline-driven. Good email and phone etiquette. Able to follow templates/scripts without improvising. Basic understanding of real estate and title documents (will be trained). Detail-oriented -- catches small mistakes or missing pieces. Comfortable with light data entry and document saving.
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Potential for Career Progression

Job Type: Full-time

Pay: From $42,000.00 per year

Benefits:

Health insurance Paid time off
Education:

High school or equivalent (Required)
Ability to Commute:

Lexington, KY 40509 (Required)
Work Location: In person