Job Description

We're seeking a dynamic Director of Operations to join our growing real estate team in Los Angeles. This role is ideal for a detail-oriented, systems-driven professional who thrives in a fast-paced environment and loves bringing structure to chaos.
As the right hand to the team lead, you'll manage daily operations, streamline systems, oversee transactions, support marketing initiatives, and coordinate vendors -- all while ensuring clients receive exceptional service. The ideal candidate is proactive, highly organized, tech-savvy, and passionate about creating efficiency. A real estate license is required.
Responsibilities:

• Participate in training sessions to improve skills with administrative tasks in the real estate industry
• Comply with tax withholding processes and legal requirements
• Plan travel arrangements, open houses, final walkthroughs, and other necessary engagements
• Produce all marketing materials including brochures, flyers, online marketing, social media posts, etc. to continuously build our brand
• Deliver concierge-level customer service to sellers, buyers, and lenders, to improve customer satisfaction ratings
• Track important dates and time limits for transactions and notify relevant stakeholders as needed
• Complete paperwork for all real estate transactions in a timely manner to ensure a deal is closed as quickly as possible
• Achieve company objectives and regularly compile a progress report to present to the team
• Track and analyze expenses and ROI to support budgeting and business planning.

Qualifications:

• A valid Real Estate License is required for this job
• Background in real estate is required for this position
• Available evenings and weekends
• Understands how to utilize a database for processing client information and how to use Microsoft Office to create necessary documents
• Must have high school diploma or GED
• Communicates well, both verbally and written

About Company:
A 13-year-old residential real estate team performing in the top 10% of production in the Los Angeles area. We run our business with a high emphasis on the customer experience, leading to 96% of our business coming from referrals!
We LOVE creating an unforgettable customer experience by focusing on what is important to the client (incredible marketing, timely & honest communications, their priorities, not our own, etc.) and topping it with memorable, kind touches along the way.
Our mission is to create raving fans for life by expertly navigating real experiences through relevant education, proven processes, and genuine care.
We are especially passionate about real estate as a vehicle to empower women: from mentoring her woman-owned and operated team to helping female clients build and protect their wealth.

Skills Required