Job Description

RCS-Associate

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Overview

M-F, days, 8a-5p, Onsite Methodist Hospital RCS Shadeland

This position is responsible for the delivery of customer facing services within Revenue Cycle System Services. Responsibilities may include, but are not limited to, scheduling, registration, insurance verification, prior-authorization, financial counseling/individual solutions, cashiering, release of information and customer service. Position adheres to departmental productivity, quality, and service standards in support of operational goals.

Key responsibilities/duties of this role

Applies IU Health policies and procedures, state, and federal regulations which govern the release of protected health information, including behavioral health, drug/alcohol abuse records, adoption records, and records containing information about communicable diseases. Prior to releasing information, reviews each request, identifies the requester, and validates the appropriateness and validity of the authorization. Responds promptly and prioritizes requests for information that directly impact patient care. Accurately fulfills requests, limiting the information provided to that which is needed to meet the needs of the requester. Provides customer service for providers and patients who need patient health information for continuity of care and other purposes; telephone courtesy and customer service skills required in addition to knowledge of how to locate and print the requested patient information from the electronic record systems as well as historical legacy systems. Maintains effective working relationships with a variety of team members in other units and departments. Direct scan or import authorization documents to electronic medical record system. Handles both verbal and written communication with team members and customers throughout the entire IU Health system. Maintains productivity data for all activities and submits task information daily to the productivity database. Other duties as assigned

Other Requirements

At least one year of experience in hospital or physician Revenue Cycle strongly preferred.

Requires working knowledge of patient registration and financial clearance. Requires a high level of interpersonal and problem solving skills. Requires effective written and verbal communication skills. Requires the ability to work within a team and maintain collaborative relationships. Requires the ability to take initiative and meet objectives.



We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Qualifications for the RCS-Associate Role

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Overview

M-F, days, 8a-5p, Onsite Methodist Hospital RCS Shadeland

This position is responsible for the delivery of customer facing services within Revenue Cycle System Services. Responsibilities may include, but are not limited to, scheduling, registration, insurance verification, prior-authorization, financial counseling/individual solutions, cashiering, release of information and customer service. Position adheres to departmental productivity, quality, and service standards in support of operational goals.

Key responsibilities/duties of this role

Applies IU Health policies and procedures, state, and federal regulations which govern the release of protected health information, including behavioral health, drug/alcohol abuse records, adoption records, and records containing information about communicable diseases. Prior to releasing information, reviews each request, identifies the requester, and validates the appropriateness and validity of the authorization. Responds promptly and prioritizes requests for information that directly impact patient care. Accurately fulfills requests, limiting the information provided to that which is needed to meet the needs of the requester. Provides customer service for providers and patients who need patient health information for continuity of care and other purposes; telephone courtesy and customer service skills required in addition to knowledge of how to locate and print the requested patient information from the electronic record systems as well as historical legacy systems. Maintains effective working relationships with a variety of team members in other units and departments. Direct scan or import authorization documents to electronic medical record system. Handles both verbal and written communication with team members and customers throughout the entire IU Health system. Maintains productivity data for all activities and submits task information daily to the productivity database. Other duties as assigned

Other Requirements

At least one year of experience in hospital or physician Revenue Cycle strongly preferred. Requires working knowledge of patient registration and financial clearance. Requires a high level of interpersonal and problem solving skills. Requires effective written and verbal communication skills. Requires the ability to work within a team and maintain collaborative relationships. Requires the ability to take initiative and meet objectives. Indiana University Health is Indiana's most comprehensive health system, with 15 hospitals and nearly 40,000 team members serving Hoosiers across the state. Our partnership with the Indiana University School of Medicine gives our team members access to the very latest science and the very best training, advancing care for all. We're looking for team members who share the things that matter most to us. People who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day. People who are always ready to apply themselves.