Job Description

Position Overview

Resident Aid provides resident care under the supervision of wellness services personnel. The role is to assist the residents holistically, to be the best they can be physically, mentally, emotionally, and spiritually as directed and requested by the residents. Resident Aid is a non-licensed position.

Essential Job Functions

Customer Service


Provide excellent customer service to internal and external customers Perform job duties for residents and with team members in a courteous, caring, and professional manner Taking initiative to ensure resident growth and wellness goals, and satisfaction is a priority Meet and greet visitors in a friendly, helpful manner (Visitors include anyone who visits the community; specifically, current residents' families and friends, prospective residents and their families, referral sources, vendors and regulators) Answer phones appropriately, according to company and community standards Communicate professionally and cooperate with supervisors and all community personnel Reinforce creating customer experience of the highest quality Model the Absaroka Senior Living Leadership Values

Resident Rights


Ensure compliance with and understanding of all regulations regarding residents' rights

Resident Care


Assist residents with activities of daily living Report observations to Wellness Director Immediately report any changes in residents' condition to the supervisor Vital sign monitoring will be performed as needed by personnel with current license/qualification (as required by state regulations)

Dining Services


Focus on customer service to residents in dining services Work as a team with dining services to assist in: Serving meals at residents' tables according to Absaroka Senior Living procedures Bussing tables and preparing dishes for washing Cleaning dining room, including wiping tables and chairs. Setting tables for the next meal Delivering trays to resident apartments as needed Understand and follow dining services safety and infection control policies and procedures

Laundry & Cleaning


Collect, laundry, and distribute linens, garments, etc. in accordance with Community procedures Help to properly maintain all equipment, ensure work areas are clean and safe, and ensure policies covering infection control, health and safety, etc. are strictly followed Assist in cleaning resident rooms, dining areas, and public areas as needed.

Training


Attend all required in-service trainings.

Qualifications and Education Requirements

Ability to read, write and speak English Must be able to communicate effectively with residents, families, staff, vendors and the public Must meet all health requirements, including TB Must be able to perform duties and responsibilities (Essential Job Functions) with or without reasonable accommodation. Must pass criminal background check. Must have compassion for and desire to work with the elderly.

Other Skills and Requirements

This position is hourly Promote and encourage residents to participate in activities * Follow & communicate company policies and procedures