Job Description

Position Summary

The Quality Enhancement & Data Systems Coordinator at Lasting Impressions MO LLC plays a critical role in ensuring high-quality service delivery across our Individualized Supported Living (ISL) and Shared Living Services. This position is responsible for maintaining accurate and compliant program documentation, overseeing essential data systems, and supporting continuous quality improvement efforts.



The Coordinator ensures the agency is audit-ready at all times by proactively monitoring compliance, identifying gaps, supporting staff, and maintaining organized, accessible records. This role strengthens our mission to provide person-centered services that prioritize dignity, safety, independence, and exceptional outcomes.

Key Responsibilities

Quality Assurance, Compliance & Audit Readiness

Ensure continuous compliance with Missouri Department of Mental Health (DMH), Medicaid Waiver, and internal policies for ISL and Shared Living programs. Conduct routine internal audits of program documentation, including service notes, MARs, ISP goal tracking, incident reports, training compliance, and staff documentation. Track quality indicators and compliance-related data to identify trends, risks, or areas needing improvement. Collaborate with Program Directors, Residential Teams, and Shared Living Contractors to implement corrective actions. Organize, maintain, and update all records required for external audits, licensure reviews, and quality assessments. Support a culture of continuous improvement by helping staff understand and follow quality and compliance expectations.

Ad-Hoc Reporting for Quality & Oversight

Create

ad-hoc data reports

to support compliance checks, quality improvement initiatives, DMH requests, internal investigations, staffing assessments, and audit preparation. Provide customized reports that verify documentation completeness and regulatory adherence. Use real-time data to identify compliance issues early and support timely corrective action.

Data Systems Management

Maintain and administer all agency data systems used for ISL and Shared Living documentation, staff training records, and individual files. Perform regular data audits to ensure accuracy, timeliness, and completeness of required documentation. Generate recurring and on-demand reports (monthly, quarterly, annual) to support leadership decision-making. Troubleshoot system issues and coordinate with vendors or tech support to maintain system functionality.

Administrative & Office Coordination

Serve as the primary front-office representative, providing a professional and welcoming environment for staff, individuals, families, and partners. Assist leadership with document preparation, scheduling, meeting coordination, and maintenance of electronic and physical records. Support office organization, supply management, and preparation of audit or quality materials. Prepare internal and external communications and maintain structured filing systems.

Qualifications

Required

Strong organizational skills and exceptional attention to detail. Proficiency with documentation systems, databases, spreadsheets, and office software. Excellent written and verbal communication skills. Ability to maintain confidentiality and manage sensitive information professionally. Ability to collaborate effectively with leadership, program staff, and support teams.

Preferred

Experience in ISL, Shared Living, DMH services, or Medicaid-funded programs. Understanding of Missouri provider compliance standards, audits, and regulatory expectations. Prior experience with quality assurance, data management, or compliance roles.

Key Competencies

Compliance-Oriented:

Ensures the agency stays audit-ready year-round.

Analytical:

Interprets data to identify risks and opportunities for improvement.

Proactive:

Anticipates needs and resolves issues before they escalate.

Person-Centered:

Focuses on quality outcomes for the individuals supported.

Organized & Professional:

Maintains structure in fast-paced environments.

Work Environment

Primarily office-based with regular interactions with Program Directors, DSPs, Shared Living Contractors, and leadership. Occasional travel to homes or community-based settings may be required for audits, compliance reviews, or documentation checks.

Compensation & Benefits

Starting Salary:

$50,000 per year

Benefits Package:

Medical Insurance Dental Insurance Vision Insurance 401(k) Retirement Plan Paid Holidays * Paid Time Off (PTO)