Job Description

Quality Assurance Specialist


We are seeking a strong-minded individual to join our team as a Quality Assurance Specialist. This role is positioned at the end of our sales process and is essential in assisting with closing documents as customers make the decision to purchase our vacation ownership product. If you have strong customer service skills and administrative experience, this may be the perfect opportunity for you.


What will I be doing?


Client Relations Specialists serve as the primary liaison to the customer during the follow-up process related to contracts and deeding of their new purchase. Responsibilities include:

Ensuring new owners understand their paperwork and contracts Assisting owners in making reservations and providing all necessary information to help them feel confident in their purchase Conducting follow-up and post-sale contact with new owners to reduce cancellations and contract reversals Collaborating closely with the Sales and Hospitality teams to maintain high-quality customer service Providing technical assistance, support, and guidance to owners regarding the product and services associated with ownership



When you join Hilton Grand Vacations, you become part of a team dedicated to helping owners and guests around the world make every vacation a memorable one. Hilton Grand Vacations is a leading vacation ownership company committed to bringing our guests' vacation dreams to life.