Job Description

Overview:

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The Quality Assurance Coordinator is responsible for overseeing and implementing quality assurance and compliance programs across home health and hospice services. This role ensures adherence to regulatory standards, supports continuous quality improvement, and promotes best practices in patient care and documentation.

Essential Functions:

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Coordinate and manage Quality Assessment and Performance Improvement (QAPI) initiatives. Monitor and report on quality measures, including CAHPS surveys and internal audits. Develop and maintain policies and procedures to ensure regulatory compliance. Oversee infection control programs, including training, documentation, and trend analysis. Ensure compliance with OSHA standards and maintain related documentation. Manage emergency preparedness programs, including plan development, staff training, and system maintenance. Support clinical teams with documentation review and compliance checks. Facilitate employee regulatory training programs using platforms like Relias. Collaborate with leadership to establish quality goals and improvement strategies. Participate in organizational branding, events, and community engagement. Represent the agency professionally in internal and external settings.

Job Qualifications:

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Education:

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Bachelor's degree in healthcare administration, nursing, or related field preferred.

Experience:

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Minimum of 2 years in quality assurance or compliance in home health or hospice settings.

Skills:

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Strong knowledge of QAPI, infection control, and emergency preparedness. Familiarity with CAHPS, OSHA, and CMS regulations. Excellent organizational and communication skills. Proficiency in EMR systems and data analysis tools. Ability to lead training and facilitate cross-functional collaboration.

Environmental and Working Conditions:

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Office-based with occasional travel to patient homes or facilities. Flexible schedule may be required. Exposure to various healthcare environments.

Physical and Mental Effort:

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Requires prolonged computer use and documentation review. Ability to manage multiple priorities and deadlines. * Must maintain confidentiality and professionalism under pressure.