Job Description

Are you looking to work for an organization that values and promotes excellence and where you can make a difference for your customers, community and team?

Are you driven by new challenges and growth opportunities?

Do you thrive in a fast-paced, team-oriented, project-directed and results-driven environment?

Do you excel at being able to analyze and interpret data to identify compliance gaps, assist with issue resolution and process improvement initiatives?

Do you enjoy translating complex information into resources that can be easily understood by your customers?

Do you possess excellent analytical, technical and problem solving skills?

Do you excel at developing and delivering both written and oral communications?

If you said yes to the above questions, we\'re excited to talk with you! Apply for our Quality Assurance Analyst position at the Alaska Commission on Postsecondary Education (ACPE)!
The Alaska Commission on Postsecondary Education (ACPE) is recruiting for a self-motivated, performance-driven individual to serve as a Quality Assurance (QA) Analyst in our Juneau office. The person selected for this position will be the key resource helping ACPE develop, implement and maintain a third-party oversight and risk management program. This individual will contribute to the implementation of tools and automation to support effective management and oversight of third-party partners who perform loan origination, servicing and collection activities for ACPE\'s state and federal education loan programs. Additionally, this person will assist with other QA responsibilities including project management and support, program compliance, and privacy and security initiatives.

Collaborating, building influence in cross-functional partnerships, and developing stakeholder relationships across the organization and with third-party providers is an essential part of this role. ACPE is the State\'s postsecondary education agency, promoting access to, and success in, education and career training after high school. Our Juneau office is conveniently located in the Vintage Business Park area of Mendenhall Valley, close to the bus line, with plenty of available parking. Positions with the Commission are eligible for all State of Alaska health care, leave and retirement benefits.

As a member of the Quality Assurance team, the successful candidate will consult and collaborate with business partners to ensure timely execution of third-party risk management activities and evaluate the adequacy, effectiveness and execution of program controls; recommending improvements or enhancements in alignment with internal strategies, contract terms, standard security frameworks and regulatory guidance.

This individual will also assist with other QA responsibilities including: agency wide deployment of Lean initiatives, maintaining the agency\'s internal documentation repository and other SharePoint resources, working with agency staff to develop understandable, up-to-date online communications, reviewing documentation for compliance with state and federal law, and developing and delivering staff training.

Knowledge of:

• ACPE\'s services (http://acpe.alaska.gov), as well as an interest in promoting access to continuing education and training.
• Third-party oversight and risk management, privacy and security standards and contract concepts.
• Effective and efficient business and project management practices and strategies.
• Statutes, regulations, policies and procedures governing the federal Title IV and the Alaska state loan programs.
• Advanced level technical writing and oral communication.

Skill in:

• Analyzing and breaking down complex processes and making recommendations that improve efficiency, effectiveness and reducing agency risk.
• Identifying the presence/absence of internal controls, and evaluating their effectiveness.
• Effective and sensitive communications, both written and oral, including written summaries and analyses of complex materials.
• Problem identification and resolution.
• Prioritizing, persuasion, negotiation, and discretion.
• Advanced level technical writing and oral communication.
• Attention to detail and a results-oriented approach.
• Working both independently and as part of a group.
• Building and maintaining professional interpersonal relationships with both internal and external stakeholders.

Ability to:

• Successfully navigate governance, risk and compliance activities.
• Read, comprehend, explain and apply statutes, regulations, and privacy and security frameworks.
• Work independently while coordinating activities with cross-divisional teams and external partners in a remote setting.
• Multi-task and manage multiple projects simultaneously within set deadlines.
• Partner effectively across all levels of the organization and develop positive working relationships.
• Effectively communicate complex issues in a clear, concise and impactful way.
• Use various operational and financial reporting tools to analyze data, track activities and identify potential issues.
• Develop assessments, reports, memorandums and presentations to articulate risks.
• Organize, facilitate and lead project meetings between business partners.
• Develop and deliver training and guidance on a variety of topics.
• Providing on-going consulting and subject-matter expertise.
• Adapt to a dynamic, changing work environment.

Minimum Qualifications

Baccalaureate degree (from an accredited institution) and two years of technical writing, training, or related experience. Experience in higher education or financial aid/consumer lending is preferred.

Applicants may substitute additional years of experience for up to two years of college education. Applicants with ACPE-specific experience may substitute that experience for all four years of education.

Additional Required Information

COVER LETTER
A COVER LETTER IS REQUIRED TO BE ATTACHED TO YOUR APPLICATION IN ORDER TO BE CONSIDERED FOR THIS POSITION. If you do not attach a cover letter, your application will be considered incomplete and it will not advance to the next phase of the recruitment and selection process.

The cover letter should be in standard business format, and specifically address your experience as it pertains to each bulleted item listed in the KNOWLEDGE, SKILLS AND ABILITIES section of this posting. The cover letter will be considered a writing sample and will be used, along with the application package, to determine if an applicant is qualified for this position and which applicants will advance to the interview phase of the recruitment and selection process.

EDUCATION
If postsecondary education is being used to meet minimum qualifications you must complete the Education and Training section of the application and attach your transcripts to your application. If you have not obtained a degree, please indicate the number of credit hours earned in the Degrees Obtained field.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION
Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying.

INTERVIEW
Applicants invited for an interview will be required to provide the following at time of interview:
List of three (3) professional references including current daytime phone numbers. Copies of your two (2) most recent performance evaluations.

SPECIAL NOTICE: PLEASE READ CAREFULLY
An applicant\'s response to the minimum qualification question must be supported by the job application. This position is in the exempt service; therefore, it is not covered by the terms of a collective bargaining agreement. As a result, ACPE may choose to fill this position as soon as a qualified applicant is identified. While ACPE is in the Department of Education and Early Development for administrative support services only, the Commission and its staff are not subject to the direction of the Commissioner of Education and Early Development nor the State Board of Education. Applicants who have any type of educational loan with the Commission must be current in payments to be considered for employment. A routine background check will be conducted on those applicants interviewed and under serious consideration for the position.

MULTIPLE VACANCIES
This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes.

EEO STATEMENT
The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or 465-4095 in Juneau or (907) 465-3412 (TTY) or correspond with the Division of Personnel & Labor Relations at: P. O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.

Contact Information

WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE
Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to

For applicant password assistance please visit: &topheader=alaska

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