Job Description

Agency

Dept of Health and Human Services

Division

Child and Family Well Being

Job Classification Title

Human Services Planner/Evaluator I (NS)

Position Number

60040541

Grade

NC14

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

This role serves as the Quality Assurance/Quality Improvement (QA/QI) Coordinator for the North Carolina Infant-Toddler Program within the Children's Developmental Services Agency (CDSA). This position designs and implements QA/QI activities to ensure compliance with federal and state regulations and improve service delivery for infants, toddlers, and families. Responsibilities include developing protocols, creating measurement tools, and analyzing evaluation data to enhance administrative and service systems.




The QA/QI Coordinator provides oversight, technical assistance, and training to CDSA staff and community providers on procedural safeguards and documentation standards. Work is performed in collaboration with the CDSA leadership team and requires adherence to evidence-based practices and program policies.




Key Duties Include:


Design and implement QA/QI protocols and measurement instruments to monitor compliance with state and federal regulations.


Collect, analyze, and interpret statistical data to evaluate program performance and identify areas for improvement.


Develop and maintain systems for tracking quality indicators and reporting outcomes to leadership and stakeholders.


Provide technical assistance and training to CDSA staff and early intervention providers on QA/QI processes and documentation standards.


Collaborate with management team members to integrate QA/QI findings into long-range planning and policy development.


Prepare written reports summarizing evaluation results, trends, and recommendations for program enhancements.


Coordinate quality monitoring activities across multiple counties within the CDSA catchment area.


Facilitate communication between CDSA leadership, service providers, and community partners to ensure consistent implementation of quality standards.


Participate in leadership team meetings to support strategic initiatives and continuous improvement efforts.


Ensure all QA/QI activities align with evidence-based practices and the vision, mission, and values of the Early Intervention Section.

Knowledge Skills and Abilities/Management Preferences

Salary Grade Range: $50,633.00 - $88,607.00
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Recruitment Range: $50,633.00 - $52,100.00
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Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.



The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:

Advanced proficiency in designing and implementing quality assurance and quality improvement protocols for human service programs, including development of measurement tools and evaluation frameworks. Demonstrated experience in collecting, analyzing, and interpreting statistical data using Excel and other data management systems to identify trends and inform program enhancements. Skilled in preparing comprehensive written reports and presenting evaluation findings to leadership teams for strategic planning and policy development. Proficient in delivering technical assistance and training to multidisciplinary teams and community providers on compliance requirements and evidence-based practices. Strong track record of coordinating multi-county quality monitoring activities and facilitating collaboration among internal staff and external service providers to ensure consistent implementation of standards.

The Posting Will Close At 11:59 P.M. The Night Before The End Date

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Physical Requirements:

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Light work with some physical lifting. Driving car within the 6-county catchment area.

About the NC Division of Child and Family Well-Being (DCFW):

The Division of Child and Family Well-Being (DCFW) brings together complementary NC Department of Health and Human services to support North Carolina's children growing up safe, healthy, and thriving in nurturing and resilient families and communities.

About the North Carolina Early Intervention (NCEI) Branch:

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The North Carolina Early Intervention Branch (NCEI) is a part of the N.C. Division of Public Health. It is the lead agency for the N.C. Infant-Toddler Program (ITP). The Infant-Toddler Program provides support and services for families and their children, birth to three who have special needs. Research shows that this time period is critical. It offers a window of opportunity to make a positive difference in how a child develops and learns. Children's Developmental Services Agencies (CDSAs) across North Carolina work with local service providers to help families help their children succeed.

Compensation and Benefits:

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees. Visit the website for State Benefits .

Supplemental Contact Information:

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The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: https://www.ncdhhs.gov/ .


DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.


In accordance with the Governor's Executive Order 303 , our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified.

Application Process

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Be sure to complete the application in its entirety.

Resumes will not be accepted in lieu of completing this application.

Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information. Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions, you must provide supporting information within the "Work Experience" section of the application to support your answers. If multiple applications are submitted to an individual posting, only the most recent application received prior to the closing date will be accepted. Applications must be submitted by 11:59 PM on the closing date. Applicants may be subject to a criminal background check. All candidates selected for positions considered "Positions of Trust" will be subject to a criminal background check. Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. Upon the closing date, applications are "Under Review" and will be screened by Human Resources for qualified applicants. The hiring process may take several weeks. Degrees must be received from appropriately accredited institutions. Transcripts and degree evaluations may be uploaded with your application. The State of North Carolina/Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent. For a list of organizations that perform this specialized service, please visit the NACES membership website at https://www.naces.org/members .

Degree/College Credit Verification

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Degrees must be received from appropriately accredited institutions. Transcripts, degree evaluations, and cover letters may be uploaded with your application.

Veterans' and National Guard Preference

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Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications. Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application, if they are a current member of the NC National Guard in good standing. Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of the DD 256 or NGB 22, along with the state application.

ADA Accommodations

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Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment, DHHS will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below.

CONTACT INFORMATION

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If there are any questions about this posting, please contact Talent Acquisition at talentacquisition@dhhs.nc.gov .

Resumes will not be accepted in lieu of completing this application.

Minimum Education and Experience

Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.


Planner:


Bachelor's degree in public service administration, psychology, sociology, or social work or a human service programmatic field, from an appropriately accredited institution

OR

Bachelor's degree from an appropriately accredited institution, and two years of administrative or consultative experience in a human service program

OR

An equivalent combination of education and experience.


Evaluator:


Bachelor's degree in psychology, sociology, or social work or a human service programmatic field, from an appropriately accredited institution

OR

Bachelor's degree from an appropriately accredited institution and two years of program evaluation or consultative experience in human service programs

OR

An equivalent combination of education and experience.

EEO Statement

T he State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Recruiter:

Yvette Jones

Email:

talentacquisition@dhhs.nc.gov