Job Description

: -

Experience: 8-10 Years

Pre-Screening Questionnaire (Must be Answered on Coversheet)

Ready to relocate to Kennesaw, GA?

? YES / NO

Ready to join immediately?

? YES / NO

Must-Have Skills

6-8+ years of

QAD SE 2014

functional experience in production support Strong functional knowledge of

Manufacturing, Sales, Purchase, Inventory, Financials (basic GL impact)

Experience handling

L2/L3 support

in QAD environments Basic technical understanding of

Progress OpenEdge (ABL/4GL)

Experience with

QAD .NET UI

(personalization/configuration) Hands-on with

ServiceNow

or similar ticketing systems Strong communication, RCA skills, stakeholder handling, and ability to work under pressure

Must-Have Keywords

QAD SE 2014, QAD Functional, SCM, MFG, Manufacturing, Inventory, Purchase, Sales, Progress OpenEdge, ABL/4GL, ServiceNow

Technical / Functional Skills

6-8 years of hands-on experience with

QAD SE (2014)

in production support Strong functional knowledge in:

Manufacturing

Sales & Distribution

Procurement

Inventory

Basic Financials (GL impact awareness)

Technical exposure preferred: Basic

Progress OpenEdge / ABL/4GL

for analysis and safe minor fixes

QAD .NET UI

personalization (2014 version) Experience with

ServiceNow

ticketing

Soft Skills

Excellent communication and stakeholder interaction Strong analytical skills & root-cause analysis Ability to work under pressure during critical business windows

Roles & Responsibilities

Provide

L2/L3 support

for QAD SE 2014 across core modules Handle

incidents, service requests, problems

, and document RCA with preventive measures Support

month-end, quarter-end, year-end

close activities Manage

MRP runs, cost rollups, inventory reconciliations

Perform

user access reviews

, security role validations, and master data support (Items, BOM, Routing, Sites, Supplier/Customer setup) Execute safe data corrections using approved procedures Coordinate & validate

patches, service packs

, deployments in Test & Prod environments Maintain

SOPs, runbooks, knowledge articles

Analyze and fix

interface errors

(mapping, master data issues, sequencing errors) Support

reports, browses, ad-hoc extracts

Drive

problem management

to reduce repeat tickets Follow

ITIL processes

: Change / Release / Incident / Problem Management Work with business teams for minor enhancements, testing, and UAT Collaborate with vendors, DBA, OS, and infrastructure teams

Integration & Reporting

Troubleshoot

interface failures

, mapping issues, duplicate records Support

QAD Browse Reporting

and custom extract requirements

Role Description Summary

Incident resolution (L2/L3) Analyze business-critical issues Perform patch impact analysis & coordinate deployments Work with Yamaha IT & business stakeholders Bug fixing & minor enhancements New enhancements / modifications in existing customizations Status reporting & stakeholder communications
Pay: $39.02 - $50.00 per hour

Expected hours: 40 per week

Benefits:

401(k) Dental insurance Flexible schedule Paid time off Tuition reimbursement Vision insurance
Work Location: In person