Job Description

Summary of Position:

The Quality Assurance Representative is responsible for performing detailed quality checks on all equipment being shipped from the Rhode Island Warehouse. This role ensures accuracy in documentation, labeling, and compliance with operational standards, reducing errors and improving customer satisfaction.

Duties and Responsibilities:

Perform QC checks on all orders to be shipped verify accuracy and functionality. Ensure compliance with standardized procedures. Collaborate with configuration technicians and fulfillment teams to resolve discrepancies. Maintain QC records and contribute to process improvement initiatives. Analyze trending quality issues conduct root cause analysis to be able to reduce the frequency of errors

Required Qualifications:

High school diploma or equivalent Strong attention to detail and ability to follow standardized procedures. Entry-level experience with basic computer systems, ticketing tools, and documentation platforms Ability to prioritize and manage multiple tasks in a fast-paced environment Strong communication and teamwork skills Ability to lift and move equipment as needed

Preferred Qualifications:

Associate's degree, technical certification, or equivalent experience. Familiarity with Network equipment and other communications hardware. Proven experience in analytical process improvement, including identifying inefficiencies, implementing corrective actions, and documenting results. Working knowledge of internal ticketing and order management systems. Strong problem-solving skills and ability to adapt to shifting priorities. Prior experience in a fast-paced lab, logistics, or telecom environment.
Requirements:
Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.



Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.



Our offices have onsite fully equipped state of the art gyms for employees at zero cost.



Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.



We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.



Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.



Granite was recently named One of Forbes Best Employers for Diversity.



Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled