Purity Spring Resort Guest Services Representative / Front Desk Clerk
Madison, NH, US, United States
Job Description
Job Title:
Guest Service Representative/Front Desk Clerk
Company:
Highway West Vacations
Location:
Purity Spring Resort
Status:
Full
-Time,
Year-Round
, Non-Exempt
Pay Rate:
$18.00 per hour
Supervisor:
Guest Services Director /
Resort Manager
The
Guest Service Representative / Front Desk Clerk
at Purity Sping Resort is centered on providing exceptional service to guests, ensuring smooth check-ins and check-outs, answering questions, and managing both administrative and operational tasks to ensure a seamless guest experience. Candidates should possess strong customer service and communication skills, a positive attitude, and the ability to multitask and handle a variety of responsibilities to ensure guests have an enjoyable experience.Responsibilities Include:
Guest Interaction
: Welcome and check in/out guests, ensuring a friendly and hospitable environment.Reservation Management
: Handle booking, cancellations, and modifications.Communication
: Maintain clear communication with guests, the resort team, and departments to ensure needs are met.Problem-Solving
: Address guest inquiries and complaints efficiently.Administrative Duties
: Answer phones, take messages, manage the cash drawer, and handle paperwork (e.g., reservation signatures).Facility Management
: Help with keeping areas clean and orderly, such as the gift shop, pool area, locker room, and gym.Promotions & Upselling
: Promote resort amenities and upsell when appropriate. *Support
: Assist with pool parties, pool memberships, stocking inventory, and collaborating with housekeeping.
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Job Detail
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Job IdJD5535205
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IndustryNot mentioned
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Total Positions1
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Job Type:Part Time
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Salary:USD
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Employment StatusPermanent
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Job LocationMadison, NH, US, United States
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EducationNot mentioned