Job Description

The Purchasing/Customer Service Manager will oversee procurement and customer service operations, ensuring smooth processes and excellent client satisfaction. This onsite role in Hanover, MA, is ideal for a professional with a strong background in business services and sales.

• Directly manage a growing team of approximately 2-4 staff members.
• Responsible for staffing activities, including interviewing, training, performance evaluations, guiding workload, providing coaching, and managing corrective action when needed.
• Ensure all leadership actions align with company standards and regulatory requirements.
• Oversee day-to-day performance of customer operations and purchasing, ensuring responsive communication with clients and suppliers.
• Establish and uphold service benchmarks such as inquiry response times, quote turnaround, order confirmations, supplier commitments, and delivery accuracy.
• Monitor and report on essential business performance indicators.
• Serve as a primary contact for escalated customer or supplier issues, driving timely resolutions and supporting root-cause analysis.
• Manage processes related to aging or obsolete inventory.
• Act as a liaison with internal teams to support cross-functional needs and resolve operational roadblocks.
• Approve setup and onboarding for new customers and vendors.
• Provide regular reporting on sales performance compared to targets.
• Complete additional assignments as directed by leadership.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.
MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.
Lead the daily activities of both the purchasing and customer operations teams.Join a tight knit collaborative environment on the South Shore, Boston.
A successful Purchasing/Customer Service Manager should have:

• Bachelor's degree and/or 5-7 years of relevant experience in purchasing, operations, customer service, or a related field.
• 2+ years of leadership/ supervisor experience.
• Proficiency with business software such as inventory and contract management systems, project management tools, and Microsoft Office.
• Experience with Epicor or similar ERP platforms is beneficial.
• Prior experience in a manufacturing environment

Our client is a specialty manufacturing company focused on producing high-performance polymer and elastomer solutions for a wide range of industries. They are known for their technical expertise, consistent product quality, and strong commitment to customer partnership. With a collaborative culture and an emphasis on innovation, our client provides a stable environment where employees can grow and contribute to long-term success.

• Competitive salary ranging from $100000 to $120000 USD.
• Opportunities for professional growth and development.
• Work in a supportive and focused environment within the industrial/manufacturing industry.
• Opportunity to lead and make a significant impact in the purchasing and customer service department.

If you are a motivated professional looking to take on a rewarding role as a Purchasing/Customer Service Manager in Hanover, MA, we encourage you to apply today!

Skills Required