Job Description

Position Title: Public Safety Telecommunicator (Lateral Transfers)

Job Posting Closing Date:

***This is an OPEN FILE recruitment. Applications will be reviewed in the order they are received for any positions available at the time. They will remain on file for at least 60 days.***

Provo Public Safety Communications is seeking qualified experienced lateral transfer applicants for the role of Public Safety Telecommunicator. Civic-minded individuals interested in supporting this service provided to the residents of Provo City are strongly encouraged to apply.

Provo City offers competitive pay; paid leaves, including vacation, sick, holidays, bereavement, and parental leaves; generous employer-paid health insurance; retirement and pension plans; free use of the Provo Recreation Center, Peaks Ice Arena, and City Library; and regular review of compensation practices to remain competitive with the local market among many other great benefits.

Job Details

Pay Rate:

$25.11 per hour (Lateral transfers with 2-3 years of experience)
$27.02 per hour (Lateral transfers with 4+ years of experience)

Essential Duties:

• Assist in administering the operations of the Provo City Public Safety Communications Center, 24 hours a day, 365 days a year.
• Receive routine and emergency assistance calls from the public, public safety personnel via radio, enhanced 911 lines, direct phone lines and TDD\xe2\x80\x99s, teletypes, and other agencies.
• Perform as the \xe2\x80\x9cfirst link\xe2\x80\x9d in channeling requests for all facets of the public safety system (i.e., law enforcement, emergency medical, and/or fire service), and various other City services.
• Analyze the nature and severity of an incident; confirm location, determine priority, and promptly dispatch appropriate personnel efficiently and accurately in accordance with established policy and procedure.
• Maintain radio contact, current status, and location of all law enforcement, emergency medical, and fire units in the field.
• Use interactive interrogation skills to elicit specific pertinent and oftentimes crucial information from individuals who are emotionally distraught, frightened, abusive, irate, or threatening.
• Coordinate after-hours transient assistance.
• Log vehicle compounds for both police related calls and private property.
• Maintain on-call notification lists for emergency callouts.
• Maintain computer and hard copy contact information for after-hours business contacts.
• Perform various record-keeping, filing, indexing, and other general clerical work.
• Assist other staff members as needed, and perform other related duties as required.

Minimum Requirements:

• High school diploma equivalent (GED).
• Must be a United States citizen or a lawful permanent resident of the United States who: a) has been in the United States legally for the five years immediately preceding the application date; and b) has legal authorization to work in the United States.
• Must be 18 years of age at time of hire.
• 2 years Public Safety Dispatch experience
• Typing skill of at least 40 wpm.
• Existing Utah State POST Dispatch certification desirable.
• Preference given for experience with video display terminals and data input.

NOTE: Typing scores will be considered if submitted by the closing date. Typing scores will be accepted from any service or software that provides a printed result. However, all typing skills will be subject to verification.

Schedule: Applicant must be able to work various shifts: Day, Swing, and Grave. Schedule is bid for approximately every 4 months. Position requires working holidays and weekends. Current schedule is four, 10-hour days or 3 12\xe2\x80\x99s and a 4 hour shift. Schedule is subject to change.

Click for full class specification or call (801) 852-6376 for additional information.

Full Time/Part Time: Full time

Position Type: Regular

Scheduled Hours: 40

Provo