Job Description

Golden Gate Communications Center (GGCC) is a public safety answering point. PSD's answer 9-1-1 calls, public and allied agency calls, and make out-going calls to service providers, allied agencies and citizens. This classification requires a certified net typing speed of 40 words per minute.
You will find additional information about the job in the

Duty Statement

.


Working Conditions


GGCC is on the 3/12 alternate work week with quarterly seniority shift and RDO sign ups.


Minimum Requirements


You will find the Minimum Requirements in the Class Specification.PUBLIC SAFETY DISPATCHER, CALIFORNIA HIGHWAY PATROL

Additional Documents


Job Application Package Checklist Duty Statement

Position Details

Job Code #:

JC-499105

Position #(s):

388-318-1663-XXX

Working Title:

Public Safety Dispatcher

Classification:

PUBLIC SAFETY DISPATCHER, CALIFORNIA HIGHWAY PATROL
$5,307.00 - $7,306.00
The Golden Gate Communications Center dispatch employees receive an additional $750.00 recruitment and retention monthly pay differential. Part-time and intermittent employees shall receive a pro-rata share of the monthly differential based on the total number of hours worked within the monthly pay period.


New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions:

Multiple

Work Location:

Solano County

Telework:

In Office

Job Type:

Permanent, Full Time
Department Information

California Highway Patrol

Golden Gate Communications Center (318)

1551 Benicia Road
Vallejo, CA 94951

The mission of the California Highway Patrol is to provide the highest level of Safety, Service, and Security. The California Highway Patrol offers challenging and exciting careers in the field of law enforcement. If you are interested in diversity, challenges, and opportunities, the CHP invites you to apply to become a part of our professional organization. We remain competitive and current with training and technology, keeping the citizens of California safe. We have many employment opportunities, and we invite you to look into the California Highway Patrol for your future.
Department Website: https://www.chp.ca.gov


Special Requirements


The position(s) require(s) a Drug Screening be passed prior to being hired. The position(s) require(s) a Background Investigation be cleared prior to being hired. The position(s) require(s) Medical Clearance prior to being hired. The position(s) require(s) a(n) Typing Certificate. You will be required to provide a copy of your certificate prior to being hired. Incumbents currently in the classification who are eligible to transfer shall upload a completed and signed CHP 220N, Request for Transfer-Nonuniformed, form to this job control. The most senior same-class transfer applicant who responds by the final filing date shall be selected. CHP 220N link: https://chp2go.sharepoint.com/sites/Starpoint/Forms/shared%20documents/loadforms/Chp220N.pdf This position requires the ability to type at a minimum speed designated on the Classification Specifications (link available in the minimum requirements section). You must obtain a valid typing certificate confirming your ability to meet the minimum typing speed prior to being hired. Additional information regarding acceptable typing tests: https://www.calcareers.ca.gov/CalHRPublic/GeneralInfo/TypingCertification.aspx

Possession of Minimum Qualifications will be verified prior to appointment. To satisfy the minimum qualification requirement with education, you must include your unofficial transcript(s)/diploma for initial review. Original diploma or official, sealed transcripts will be required prior to the start date. Applicants with foreign transcript(s)/degree(s) must provide a third-party transcript/degree credential evaluation that indicates the number of units to which the foreign coursework is equivalent.

The CHP utilizes their own Public Safety Dispatcher certification list. Applicants must meet the minimum qualifications for the Public Safety Dispatcher classification to be eligible to take the examination. To obtain certification list eligibility, please view the examination bulletin link at https://calcareers.ca.gov/CalHrPublic/Exams/ExamBulletin.aspx?ExamControlId=3727 and follow all instructions. In addition to applying for the examination, applicants MUST submit an application to this Job Control in order to be considered for the position.

Application Instructions


Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.


Final Filing Date: 11/27/2025

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).




Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:



California Highway Patrol
052/Selection Standards and Examinations
Attn: Paul Group
P.O. Box 942898
Sacramento, CA 94298-0001

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:



California Highway Patrol
052/Selection Standards and Examinations
Classification and Hiring
601 North 7th Street
Sacramento, CA 95811
08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:


Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is optional. It may be included, but is not required. Criminal Record Supplemental Questionnaire Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.
Desirable Qualifications


In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:


Employees are expected to report to work on time, with a minimum number of absences and are expected to work nights, week-ends and holidays. Employees must be able to work independently and cooperatively with a large group of people; perform multiple tasks simultaneously in a fast paced work environment; work under stress and maintain composure; hear in the presence of significant background noise; retain, recall and apply pertinent policies, procedures and other information and follow instructions precisely; speak over the radio/telephone quickly and be easily understood; communicate effectively; adapt quickly to a variety of personalities and situations; give professional and courteous service to every contact; determine officers welfare from voice inflection; establish priorities and take appropriate action; extract critical information from incoming calls and take effective action; anticipate officers need for assistance and act clearly and quickly; type information into a computer quickly and accurately while receiving verbal information; recognize standard alpha-numeric sequences.
Benefits


Public Safety Dispatchers/Operators are members of Bargaining Unit 7 and are eligible for excellent medical, dental and vision benefits as well as a great state retirement with additional options of 401K/457 plans. For more information visit: https://dispatch.chpmadeformore.com

Contact Information


The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.

Department Website:

https://www.chp.ca.gov

Human Resources Contact:

Paul Group

(916) 843-3820

Hiring Unit Contact:

Angela Kendall

(707) 641-8384



Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:

Equal Opportunity & Access Section

(916) 843-3190

eoas@chp.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.


Additional Application Submission Requirements


Interested individuals

shall

submit a Criminal Record Supplemental Questionnaire with their STD. 678 Employment Application. Hard copy applications must also include the classification title, job control number (JC-499105) and/or position number 388-318-1663-XXX on the application.

It is required to submit work/employment experience, dates, hours worked, supervisor names and supervisor phone numbers on the application in descending order, starting with your current job. Resumes or other documents cannot substitute a state application. Applicants who fail to submit a completed state application may not be considered.

Do not include any confidential information on any documents you submit for this job vacancy, such as your state application, resume, or educational transcripts. Confidential information that should be

excluded or removed

from these documents includes, but is not limited to, the Equal Employment Opportunity page, your Social Security Number, birth date, driver's license number, examination results, LEAP status, marital status, and age. The job application packet checklist is not required to apply for this position. Failure to follow these instructions may result in your application not being considered for this position.

Although the intent is to fill this vacancy as soon as possible, the exact duration of the selection process can vary and is unknown at this time.
Other


Please note: To obtain list eligibility, you will need to take and pass an examination for the classification to establish list eligibility prior to a job offer. Please visit the link below to search for an examination. https://www.calcareers.ca.gov/CalHRPublic/Search/ExamSearch.aspx


Equal Opportunity Employer


The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.


It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.