Job Description

The Public Area Attendant is responsible for ensuring all assigned areas (common areas including lobby, residential common areas, spa/health club, restaurants, parking garage, elevators, windows, walkways, etc.) are neat, clean and tidy and meet Holbrook standards. The Public Area Attendant works as part of a team responsible for promoting a positive community image to residents, guest and associates. He/she is also responsible for providing a positive resident/guest experience during all interactions.

Key responsibilities include:

Perform daily housekeeping functions and specific tasks as assigned and according to company standards using proper cleaning and disinfecting solutions and procedures; housekeeping tasks include dusting, sweeping, trash removal, vacuuming, mopping floors, laundering linens, cleaning bathrooms, changing sheets, replenishing supplies, etc.



Consistently offer professional, friendly and engaging service.



Assist in maintaining an operating environment that assures a consistent, high level of resident & guest satisfaction.



Maintain resident confidentiality.



Know and comply with Residents' Rights rules.



Ensure that equipment, work and supply carts are properly cleaned and stored.



Ensure that an adequate level of housekeeping supplies is always maintained and advise the Director of Housekeeping of supply needs.



Ensure that established Universal Precautions and infection control, isolation, fire safety and sanitation practices are procedures are maintained and followed when performing housekeeping duties; promptly report any hazardous conditions and equipment to the Housekeeping Director.



The successful candidate will...



Be at least 18 years of age.

Have a high school diploma or equivalent; work experience as a cleaner, room attendant, or housekeeper, etc. preferred.

Read, write, speak and understand English.

Be able to work independently and efficiently, while providing high quality work.

Treat residents, guests and associates with kindness, dignity and respect.

Be customer-oriented and have a "guest-first" mentality; look for opportunities to go the extra mile to exceed customer expectations.

Possess the ability to interact professionally and collaboratively with associates, residents, family members and guests.

Be committed to quality and detail oriented.

Have good organization, prioritization and time management skills.

Be a good team player; work well with others.

Be a reliable and hard worker, e.g., arrive to work on time, take initiative, be self-motivated, etc.

Be physically able to do 8-hour shifts of manual work and lift items up to 30 lbs.

Be willing to take and able to pass a drug screen.

Be willing to consent to and able to pass a criminal background check.