Job Description

ROSS Companies is looking to identify an experienced and qualified Property Manager III in Silver Spring, MD. Your role will play a pivotal part in ensuring the highest standard of customer service, resident comfort, and overall satisfaction, aligning perfectly with our company's core values.

Responsibilities

Maximize apartment occupancy while minimizing delinquency and bad debt balance of rental payments. Perform routine community inspections of all areas to maintain satisfactory physical appearance of community buildings, grounds and public areas; Inspections of all apartments in order to determine resident occupancy, satisfactory housekeeping, maintenance concerns, proper functioning of all appliances, fixtures and smoke detectors, and HVAC equipment (including filters). Properly documenting information is required, as well as exercising steps necessary to correct any deficiencies or violations. Maintain apartment occupancy standards and enforce lease provisions, community rules, and regulations. Eliminate safety hazards to residents, public, and employees in the workplace; promptly report hazards to the Regional Property Manager(s) and take appropriate action. Maintain confidentiality about the business affairs of the company, community, residents, and employees as outlined in the Confidentiality Policy. Maintain communications with residents, employees, Regional Property Manager(s), vendors, owners, government agencies, and ROSS Management personnel, or any other resources concerning management and related community issues. Supervise, motivate, evaluate, and maintain positive relations with all vendors and contractors. Respond immediately to emergency situations by notifying Regional Property Manager(s) to ensure resident and employee safety when emergency situations occur (i.e. fire, flood, inclement weather), and submit any insurance and/or incident reports concerning community losses, damages, resident claims or security issues. Manage apartment turnover process in accordance with ROSS Management Services standards. Assist with preparation of annual community income/expense budget. Recommend improvements to and/or upgrade of current capital expense items (Replacement Reserve), for budget purposes. Responsible for on-site petty cash fund. Obtain proper authorization, when necessary. Adhere to accounts payable procedures for timely completion, accuracy, and transmittal to Accounting Department for payment. Attend scheduled Property Manager meetings, company sponsored training sessions and/ or events. Respond and properly communicate to resident and community employees regarding any issues or concerns. This includes verbal and/or written communication. Ensure staff complies with Fair Housing Standards and policies established by the community and the management company. Execute marketing techniques, advertising, and market surveys to achieve high occupancy levels and minimize vacancy loss. Stay abreast of current market trends within the community's competitive set. Manage preparation of weekly rental reports, service order reports, month-end reports, boiler logs, notices of accident of loss or employee injury, payroll, or any other reports required in accordance with company policy or procedure. These reports must be accurate, organized and completed in accordance with company policies and procedures. Manage the completion of market surveys ensuring accuracy of comparable rental information. Communicate to sales staff market information and provide guidance to sales staff to overcome any challenges which may arise as a result of the market survey information.

Required Experience/Skills

5+ years experience managing a hotel property or multi-family housing property. Leasing and/or sales experience, maintenance knowledge, employee supervision, and resident, prospect, client relations. Knowledge of appropriate and effective conduct during emergency situations. Excellent organizational and administrative abilities. Excellent interpersonal, written, and verbal communication skills. Detail oriented with ability to analyze issues and utilize superb problem solving skills in decision-making. Must possess excellent computer skills and familiarity with property management software.


Note: These characteristics are not in any specific order of importance, and all functions of this position may not be included. Some candidates for this position may not possess all of the above-mentioned qualifications and will be considered for employment based on previous background and experience.

Required Education

Bachelors Degree in Residential Property Management or Business Administration, preferred. Experience will be considered in lieu of college degree.


This job description does not list all the duties of the job. You may be asked by supervisors or managers to perform other functions and duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.


Management has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reasons.

ROSS Companies is an Equal Employment Opportunity Employer.