Job Description

Job Title: Property Manager
Department: Operations

Reports To: Director of Operations

Location: Regional - Travel Required

Employment Type: Full-Time
Description:
10 Federal, a leading self-storage company, is seeking a Property Manager. If you are a self-starter who thrives independently and enjoys engaging with customers, this role offers the perfect blend of customer service, sales, and operational management.
As a Property Manager, you will be responsible for ensuring the smooth operation, professional appearance, and financial performance of multiple self-storage facilities. This includes overseeing site maintenance, managing customer interactions, driving sales, and supporting company standards.
Responsibilities:Drive to and from assigned properties. Perform storage unit inspections at all assigned properties. Perform property repairs, light maintenance, and service requests. Prep units that come up for auction, clean out units, and dispose of abandoned goods. Complete task list provided by manager. Maintain professional appearance of facilities, interiors, exteriors, and grounds. Maintain monthly time-sensitive auctions and delinquency procedures. Oversee contractor activities (landscapers, painters, etc.). Partner with call center agents on scheduling various customer needs. Engage directly with customers to complete rentals, follow up on reservations, and provide product and service information. Promote self-storage products and services to meet occupancy and revenue goals. Overcome customer objections, provide conflict resolution, and ensure a positive customer experience. Act as the on-site representative of 10 Federal, upholding company policies and standards.

Qualifications:Experience in property management, maintenance, or operations (self-storage, apartments, commercial buildings, or similar preferred). Strong customer service and sales skills. A positive, self-starter attitude. Possession of a valid driver's license and clean driving record. Reliable with excellent time management skills. Basic mechanical and computer skills. Excellent communication and organizational skills. Availability required during core business hours.

Physical Demands:Frequent driving, heavy lifting, bending, pushing, pulling, climbing ladders, kneeling, etc.

Benefits:Independent work environment with direct customer interaction. Flexible schedule. Several non-cost premium health insurance options available. Health Savings Account (HSA). Dental, vision, life insurance, and short- and long-term disability options. Discounts. Employee Assistance Program (EAP). Employee Recognition Program. 401(k) with up to 3% employer match. 10 paid holidays. Paid Time Off (PTO). * Competitive salary.