Job Description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Health insurance
• Paid time off
• Parental leave

Fulton Grace Property Management
Title: Leasing & Resident Services Coordinator
Location: Milwaukee, WI (travel to Kenosha required)
Type: Full-Time | On-Site/Field-Based
Enjoy a fast paced career in real estate with a firm that has been named one of the "Top Workplaces". We are diverse, inclusive, hardworking and share a commitment to excellence.
We take pride in our work and we're seeking like-minded, self starters to positively contribute to our team atmosphere as we continue to expand in Wisconsin.
Role Overview
We are seeking a highly responsive, detail-driven Leasing & Resident Services Coordinator to support our expanding Wisconsin portfolio across Milwaukee and Kenosha. This role is heavily leasing-focused--driving occupancy, maximizing rent potential, and delivering an exceptional prospective resident experience--while also supporting day-to-day field operations at scattered-site properties. The position will be under the mentorship of the company founder, a highly successful industry leader in Real Estate.
The ideal candidate thrives in a fast-paced environment, communicates quickly and professionally, and is comfortable working both independently in the field and collaboratively with the central operations team.
Key Responsibilities
Leasing Operations (Primary Function)

• Create, update, and optimize rental listings across major advertising platforms.
• Perform weekly market rent evaluations and make pricing/marketing recommendations.
• Provide weekly leasing activity reports, including lead volume, showing activity, and conversion metrics.
• Conduct on-site and virtual showings across Milwaukee and Kenosha.
• Maintain hyper-responsive lead follow-up, ensuring same-day communication with prospective tenants.
• Manage the full leasing pipeline in AppFolio (or similar), including screening follow-up, submitting application packages to the operations team and executing application status updates.
• Coordinate professional photos, signage, and listing readiness for each vacancy.
• Oversee lease execution process, ensuring accuracy, compliance, and timely document completion.
• Communicate with existing residents to provide lawful notice of showings for occupied units.
• Unit readiness verifications prior to showings (heat on, electric on, cleanliness, access).

On-Site & Operational Support (Secondary Function)

• Perform light common-area and exterior walkthrough inspections when on-site for showings.
• Conduct pre-move-out walkthroughs and communicate turnover needs to the operations team.
• Complete move-in quality checks and confirm readiness before resident arrival.
• Oversee move-in communication, ensuring residents receive instructions, contacts, and expectations.
• Complete new resident check-ins (phone/email) within the first 7 days of occupancy to ensure satisfaction and identify early issues.
• Support general field tasks as needed across the Wisconsin portfolio.
• Assist with resident events to foster a sense of community within the building.
• Contribute to process enhancements to further refine the resident experience

Qualifications

• 1-3 years of experience in leasing or property management related role.
• Strong understanding of residential leasing process; scattered-site experience preferred.
• Must be highly responsive, organized, and comfortable managing a high volume of leads.
• Reliable transportation; ability to travel regularly between Milwaukee and Kenosha.
• Proficiency with AppFolio, Yardi, or similar property management software (preferred).

Key Competencies

• Responsiveness & Follow-Through: Rapid communication with applicants, residents, and team members.
• Field Readiness: Comfortable conducting showings, inspections, and in-unit walkthroughs.
• Market Awareness: Ability to evaluate comps and recommend pricing adjustments.
• Service-Oriented Mindset: Friendly, clear communication with prospects and residents.Strong interpersonal skills to build and maintain relationships with residents, team members and clients.
• Self-Management: Ability to structure daily priorities across multiple locations.

Compensation & Incentives
What We Offer

• A vibrant team atmosphere and leadership that always has your back
• Base salary + bonus with an opportunity to advance within property management - both financially and professionally!
• Full support from our dedicated supervisory staff and training managers. Our job is to ensure your success and happiness!
• The possibility of a flexible office/work from home schedule
• Health and dental insurance benefits
• Staff appreciation events, lunches and happy hours
• 401(k) retirement plan + matching
• Two weeks PTO, 5 days sick leave, and 10 paid holidays (including birthdays off)!
• Commission: Leasing bonus of $300 per showing converting the lead to an executed lease.
• Company travel stipend for inter-city travel.

How Success Will Be Measured

• Vacancy days reduced across the Wisconsin portfolio.
• Lead response times
• Lead Conversion Rates
• Accuracy and completeness of assigned tasks.
• Reliability in field execution (inspections, walk-throughs, photo coordination).
• Resident Move In Satisfaction Scores

Skills Required