Job Description

Provide leadership and management direction to a team of Property Field Adjusters. Direct conformity with the terms of each policy and in compliance with applicable laws, regulations, established standards, and procedures of the company. You will report to a senior manager, adjusting services.
In this primarily field-based role, you will spend 80% of your time (4+ days per week) working in the field in Texas or Oklahoma. On occasion you may be asked to travel to an office location for in person engagement activities such as team meetings, trainings, and culture events.
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Position Compensation Range: $86,000.00 - $142,000.00
Pay Rate Type: Salary
Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.
Primary Accountabilities

• Create a collaborative, performance-driven work environment by facilitating and fostering trust, transparency, and inclusion. Work with team members to set clear goals, provide feedback, perform performance assessments, and support on-going development.
• Lead with influence and expertise. Actively contribute to division or department leadership team. Communicate and support organization mission, vision, values, policies, and practices.
• Support and environment of teaming where adjusters make decisions and close files within and outside of their assigned inventory. Foresee issues that may require intervention. Develop and share innovative and effective solutions for dealing with problems, situations and conflicts.
• Comply with Unfair Claims Practices Acts and ensures handling of claims in good faith. Adhere to Local and Corporate Guidelines, Company Claim Bulletins, and the Company Code of Ethics. Respond to inquiries and handle complaints from individuals or their representatives, insurance departments, Consumer Affairs, and other agencies.
• Establish, communicate, and implement departmental plans, objectives, and strategies.
• Participate as member of the management team.

Specialized Knowledge & Skills Requirements

• Demonstrated experience providing customer-driven solutions, support or service.
• Demonstrated effective leadership skills.
• Demonstrated ability to work independently at a location removed from immediate supervision.
• Solid knowledge of property casualty insurance/claim industry and regulatory environment.
• Demonstrated ability to handle complex losses in situations that require tact, diplomacy, and persuasion under changing conditions.
• Demonstrated comprehensive knowledge of office and field claim handling processes.
• Demonstrated thorough understanding policy language, coverages and underwriting intent.
• Demonstrated experience in a claim administrator, specialist, examiner, or role with equivalent exhibited knowledge, skills, and performance.

Additional Specialized Knowledge & Skills

• Prior people management experience

• Technical estimating skills (Xactimate)

• Knowledge of the insurance industry in TX and OK.

Licenses

• TX and/or OK property casualty claims licensing required.

Travel Requirements

• Up to 10%.
• Catastrophe travel up to 75%.

Additional Information
Offer to selected candidate will be made contingent on the results of applicable background checks
Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions
Sponsorship will not be considered for this position unless specified in the posting
The candidate(s) selected for this role will be employed by AFICS, Inc. (American Family Insurance Claims Services, Inc.), an affiliate of American Family Mutual Insurance Company, S.I.
We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.
We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email to request a reasonable accommodation.
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Skills Required