Job Description

Provides leadership and management direction to a team of Property Field Adjusters. Directs conformity with the terms of each policy and in compliance with applicable laws, regulations, established standards, and procedures of the company.
In this primarily home role, you will spend 80% of your time (4+days per week) working from home within the state of Kansas or Missouri. On occasion you may be asked to travel to an office location for in person engagement activities such as team meetings, trainings, and culture events.
Position Compensation Range: $86,000.00 - $142,000.00
Pay Rate Type: Salary
Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.
Primary Accountabilities

• Creates a collaborative, performance-driven work environment by facilitating and fostering trust, transparency, and inclusion. Works with team members to set clear goals, provide feedback, perform performance assessments, and support on-going development.
• Leads with influence and expertise. Actively contributes to division or department leadership team. Communicates and supports organization mission, vision, values, policies, and practices.
• Supports and environment of teaming where adjusters make decisions and close files within and outside of their assigned inventory. Foresees issues that may require intervention. Develops and shares innovative and effective solutions for dealing with problems, situations and conflicts.
• Complies with Unfair Claims Practices Acts and ensures handling of claims in good faith. Adheres to Local and Corporate Guidelines, Company Claim Bulletins, and the Company Code of Ethics. Responds to inquiries and handles complaints from individuals or their representatives, insurance departments, Consumer Affairs, and other agencies.
• Establishes, communicates, and implements departmental plans, objectives, and strategies.
• Participates as member of the management team.

Specialized Knowledge & Skills Requirements

• Demonstrated experience providing customer-driven solutions, support or service.
• Demonstrated effective leadership skills.
• Demonstrated ability to work independently at a location removed from immediate supervision.
• Solid knowledge of property casualty insurance/claim industry and regulatory environment.
• Demonstrated ability to handle complex losses in situations that require tact, diplomacy, and persuasion under changing conditions.
• Demonstrated comprehensive knowledge of office and field claim handling processes.
• Demonstrated thorough understanding policy language, coverages and underwriting intent.
• Demonstrated experience in a claim administrator, specialist, examiner, or role with equivalent exhibited knowledge, skills, and performance.

Licenses

• Obtain state specific property casualty claims licensing as required.

Travel Requirements

• Up to 10%.
• Catastrophe travel up to 75%.

Preferred qualifications:
Prior people management experience.
Technical estimating skills (Xactimate).
Knowledge of the insurance industry in MO.
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Additional Information
Offer to selected candidate will be made contingent on the results of applicable background checks
Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions
Sponsorship will not be considered for this position unless specified in the posting

• The candidate(s) selected for this role will be employed by AFICS, Inc. (American Family Insurance Claims Services, Inc.), an affiliate of American Family Mutual Insurance Company, S.I.

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.
We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email to request a reasonable accommodation.
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Skills Required