Job Description

Division or Field Office:

Hagerstown Claims Office
Department of Position: Claims Department

Work from: Home within territory
Salary Range:

$74,622.00 - $119,202.00 *

salary range is for this level and may vary based on actual level of role hired for

*This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role and the skills, education, training, credentials, location, and experience of an applicant, as well as level of role for which the successful candidate is hired.

At Erie Insurance, you\'re not just part of a Fortune 500 company; you\'re also a valued member of a diverse and inclusive team that includes more than 5,000 employees and over 2,200 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.

Benefits That Go Beyond The Basics

We strive to be Above all in Service\xc2\xae to our customers-and to our employees. That\'s why Erie Insurance offers you an exceptional benefits package, including:

• Premier health, prescription, dental, and vision benefits for you and your dependents. Coverage begins your first day of work.
• Low contributions to medical and prescription premiums. We currently pay up to 97% of employees\' monthly premium costs.
• Pension. We are one of only 13 Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of service.
• 401(k) with up to 4% contribution match. The 401(k) is offered in addition to the pension.
• Paid time off. Paid vacation, personal days, sick days, bereavement days and parental leave.
• Career development. Including a tuition reimbursement program for higher education and industry designations.

Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts each year.

Position Summary

Supervises, trains and monitors the activities of assigned property claims adjusters and other claims personnel.

• This position will supervise a team of Property Adjusters.
• The successful candidate will be eligible to work from home within close proximity to the Hagerstown Claims Office.
• All supervisors are required to conduct monthly \'ride alongs\' or \'sit alongs\' to observe employee performance, share best practices, identify process enhancement opportunities, and conduct one-on-one activities.

Duties and Responsibilities

Manages overall operations of designated area of authority. Interviews, hires, trains and directs personnel. Prepares and conducts performance assessments, coordinates discipline and oversees Employee development as required.

Resolves coverage or unusual questions within designated authority. Conducts related research as necessary.

Maintains and applies a working knowledge of adjuster\'s files.

Reviews claims in process on a regular basis according to diary system and at other appropriate times. Takes action as necessary.

When appropriate, sets up files of adjusters, checking for coverage, adequate reserves and acts as a resource for answering claims questions. Provides additional services as required.

Reviews claim correspondence and provides counsel on further action.

Makes recommendations to and participates with claims manager in developing and evaluating claims procedures.

Receives and directs processing of legal papers served upon Policyholders involving claims action. Also directs activities of outside legal counsel as required.

Assists in preparation for trial procedures. Attends pre-trial functions and trials as necessary.

Assists claims manager and may act on his/her behalf as necessary.

Duties and Responsibilities (cont\'d if applicable)

The first six duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.

This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become evident.

Competencies

Collaborates (Leader)

Self-development (Leader)

Customer Focus (Leader)

Instills Trust (Leader)

Persuades (Leader)

Drives vision and purpose (Leader)

Decision Quality (Leader)

Cultivates Innovation (Leader)

Nimble Learning (Leader)

Develops Talent (Leader)

Plans and Aligns (Leader)

Values Diversity (Leader)

Ensures Accountability (Leader)

Optimizes Work Processes (Leader)

Qualifications

High school diploma or GED required. Bachelor\'s degree preferred. Six years of previous property claims adjusting experience, or experience as a Claims Supervisor required. In depth knowledge of estimating software required. Completion of Associate in Claims (AIC) designation preferred. Appropriate license as required by state. Valid driver\'s license required. The position requires the incumbent to serve on the Catastrophe Team, which may include travel on short notice to other locations for periods in excess of two consecutive weeks.

Physical Requirements

Lifting/Moving 0-20 lbs; Occasional (
20%)

Lifting/Moving 20-50 lbs; Occasional (
20%)

Ability to move over 50 lbs using lifting aide equipment; Occasional (
20%)

Driving; Often (20-50%)

Pushing/Pulling/moving objects, equipment with wheels; Occasional (
20%)

Manual Keying/Data Entry/inputting information/computer use; Often (20-50%)

Climbing/accessing heights; Rarely

Erie Insurance