Job Description

Company Overview:

Custom Comet, LLC is a family-owned business founded in 2016, built on over 50 years of industry expertise. We specialize in designing and manufacturing high-quality custom promotional products, including air fresheners, coffee sleeves, lapel pins, sports trading pins, keychains, and more. Based in Portland, Oregon, we're committed to exceptional design, supporting our community, and helping our clients tell their unique stories through creative, custom solutions.

Our mission is to create high-quality, custom products that empower individuals and businesses to share their stories with the world. Through exceptional design, collaboration, and sustainable practices, we strive to inspire connection and make a lasting impact on our community and the planet.

Position Overview:

Join our dynamic team as a

Remote Product Specialist

, where you'll play a pivotal role in ensuring exceptional customer experience. As a key point of contact for our valued clients, you will manage incoming leads and facilitate seamless order processing. Your responsibilities will include crafting personalized communications, generating accurate quotes and invoices, and efficiently navigating our CRM system to log and track customer interactions.

This role is perfect for a proactive individual who thrives in a fast-paced environment and is passionate about delivering top-notch service. With opportunities for growth and skill development, you'll be an integral part of our mission to provide high-quality custom promotional products to artists, businesses, and organizations across the USA.

This position is 100% remote.

Key Responsibilities:

Respond promptly to customer inquiries via email and phone, providing accurate information about products, pricing, and order status while ensuring a positive customer experience. Prepare and send detailed price quotes and invoices based on customer requests, ensuring accuracy and clarity in all financial transactions. Professionally answer phone calls from potential and existing customers, addressing questions and concerns while providing exceptional service. Follow up on inquiries via phone to ensure customer needs are met. Accurately log customer interactions, quotes, and order details into the company's CRM system to maintain organized and up-to-date records. Review incoming orders, verify details, and prepare necessary documentation for production, ensuring a smooth workflow between customers and internal teams.

Qualifications:

Must be a resident of Arkansas to ensure compliance with company policies and operational needs. Demonstrates a commitment to punctuality, dependability, and consistently high-quality work. Ability to work independently, take initiative, and manage multiple tasks efficiently in a remote setting. Previous experience in a customer-facing role, such as customer support, administrative assistance, or retail, with the ability to handle inquiries professionally and courteously. Strong verbal and written communication skills, ensuring clarity and professionalism in emails, phone calls, and other interactions. Comfortable using computers and software, including web browsers, email platforms, Google Docs, CRM systems, and data entry applications. Ability to read, comprehend, and process information accurately while maintaining organized records. Must successfully pass a drug screening and background check to meet company security and integrity standards. Additional Opportunities: As a small company, we are always looking for help in a variety of other ways including but not limited to: marketing, graphic design, writing, social media, product photography, and website design & maintenance. There is potential to grow your role in the future based on your skills and interests.

Benefits:

1 Day of PTO earned per month. Paid Holidays (12 in 2025) Dental Insurance Vision Insurance Life Insurance Short & Long Term Disability Insurance SIMPLE IRA - with 3% Employee Match

How to Apply:

To apply, please apply through Indeed.com and include the following:

Your resume Any references A cover letter detailing: Your relevant skills and experience & Why you're interested in this position
We look forward to hearing from you and exploring how you can contribute to our growing team!

Compensation may vary based on work location and local market conditions. The final salary offer will be adjusted according to geographic location and cost-of-living factors while ensuring compliance with all applicable wage laws.

Job Type: Full-time

Pay: $15.00 - $18.50 per hour

Benefits:

Dental insurance Life insurance Opportunities for advancement Paid training Retirement plan Vision insurance
Work Location: Remote