Job Description

Happy Medium is a team of creators, strategists, and problem-solvers united by a shared purpose: helping organizations grow through clarity, creativity, and technology. While operating as a full-service marketing and digital agency, Happy Medium also leads the development of innovative products, including EverDwell, a SaaS platform that streamlines housing program operations for state agencies across the country.

We apply the same strategy-first approach to our own business that we bring to our clients, combining insight, design, and data to build measurable impact. Everything we do is designed to deliver proven ROI, helping our clients increase profit, efficiency, and peace of mind. Whether through a digital campaign, a technology solution, or a full-scale growth strategy, our work connects creativity to clear business outcomes. Over the years, Happy Medium has been recognized on the Inc. 5000 list of the fastest-growing companies in the U.S. and named Best Workplace for Young Professionals by the Greater Des Moines Partnership, Business with a Bright Future by the Business Record, and more. Our culture is grounded in curiosity, happiness, integrity, and teamwork, the values that guide everything we do. We prioritize a workplace that is both high-performing and human, where creativity and accountability coexist. Happy Medium proudly supports an inclusive environment where every teammate is respected, supported, and valued. We believe diverse perspectives make our work stronger and that our clients are best served when every voice has the opportunity to thrive.

JOB DESCRIPTION

The Project Manager at Happy Medium plays a critical role in ensuring projects are delivered on time, within scope, and on budget while maintaining a sense of calm, clarity, and collaboration across teams. This role requires a strategic thinker who thrives on organization, clear communication, and proactive problem-solving. Working across both Happy Medium agency clients and EverDwell software clients, the Project Manager supports Account Managers and team leads to translate client goals into actionable project plans. This person acts as the internal conductor, aligning resources, timelines, and deliverables to keep complex initiatives moving smoothly.

In true Happy Medium fashion, the ideal candidate is detail-oriented but flexible, confident in holding others accountable, and motivated by helping both clients and teammates succeed.

RESPONSIBLITIES

Project Planning & Execution

Translate client goals and briefs into actionable timelines, tasks, and deliverables using Workamajig and SystemHub. Manage project schedules and coordinate cross-functional team efforts to ensure deliverables meet deadlines and quality standards. Anticipate potential risks or delays and proactively develop solutions to keep work on track. Maintain accurate project documentation, ensuring all assets, approvals, and communications are organized and up to date.
Team Coordination & Communication

Serve as the primary internal point of coordination for assigned projects, ensuring Account Managers, strategists, designers, developers, and other contributors are aligned and informed. Facilitate efficient communication through Slack and Google Workspace to ensure all stakeholders have visibility into project progress. Lead or participate in internal project meetings, providing clear next steps and follow-ups to maintain momentum.
Process & Profitability

Track budgets, timelines, and resource allocation to support project profitability goals. Ensure accurate data entry and time tracking in Workamajig to maintain financial transparency. Identify opportunities to improve processes and workflows within SystemHub for greater efficiency. Partner with Account Managers to flag potential scope changes and ensure proper documentation and approvals.
Quality & Client Satisfaction

Support the Account Manager in preparing deliverables for client review and ensuring internal quality control standards are met. Champion internal accountability for client satisfaction through on-time, error-free, and strategically aligned deliverables. Contribute to post-project reviews to identify wins, challenges, and process improvements.
DESIRED SKILLS & EXPERIENCE

3+ years of experience in project management, ideally within an agency, marketing, or tech environment Proven ability to manage multiple concurrent projects and deadlines Strong understanding of project management methodologies and tools Excellent verbal and written communication skills High attention to detail with strong organizational and analytical thinking Confident decision-maker and problem-solver under pressure Team-oriented, positive, and proactive mindset Familiarity with Workamajig, SystemHub, Slack, and Google Workspace a plus
KEY PERFORMANCE INDICATORS (KPI's)

On-time delivery of all assigned projects Achievement of targeted project profitability margins Positive internal and client satisfaction scores Accurate and timely project documentation and reporting
TRAVEL

Minimal (client location dependent)

BENEFITS

Competitive pay PTO Paid holidays Health, Dental, and Vision Insurance Plans Hybrid and remote work options available Free onsite parking 100% paid parental leave (including mothers, fathers, and adoptive parents)
Job Type: Full-time

Pay: $55,000.00 per year

Benefits:

Dental insurance Health insurance Life insurance Paid time off Parental leave Retirement plan Vision insurance
Work Location: In person