Job Description

Description:

Summary:

The primary responsibilities of this position takes place after the sale as we move to re-measuring, ordering, delivery, installation, and service of the window and door product. This person will schedule and implement the Order Verification Process in the Replacement segment, fortify customer satisfaction, set customer expectations, advise customer on resolution dates at the time the problem is recognized, promptly report actions taken to sales consultant and installation manager, and act as installer liaison. This person may also be called upon to verify install dates with the customer and collect final payments, verify complete deliveries, report results, order entry of repair and recovery parts, enter warranty credit claims and complete installer payroll. This person will also assist with installer checklists, assist installers with emergency, and promptly notify the Service Department and Delivery Department of problems.

Essential Duties:

Responsible for making necessary changes and submitting orders turned in by the sales rep. Schedule the installation with the homeowner and communicate that to the sales rep. Schedule a site inspection with the Field manager Note any problems at the installation stage and follow any resolution to completion by following the recovery process. Collect unpaid balances after the installation. Order parts needed for recovery. Schedule the recovery.

Requirements:

Qualifications:

H.S. graduate, with some college preferred. Building/contractor/construction knowledge strongly preferred. Excellent organizational, social, and customer focus skills are necessary along with good computer skills, including Microsoft Word and Excel applications. Outgoing and highly motivated personality. Excellent communication and interpersonal skills. Work with little supervision. * Ability to lift product.