Job Description

Position Summary:

We are seeking a dedicated Outreach Specialist to join our pharmacy team and play a critical role in improving access to care for Medicaid beneficiaries. The Outreach Specialist will provide oversight of access barriers and act as lead liaison to Non-Emergency Medical Transportation (NEMT) services. This role involves supporting Community-Based Organizations (CBOs) by developing training programs on access barriers, NEMT processes, and best practices for screening, referrals, and beneficiary education.

The Outreach Specialist will also oversee the delivery of case management and care coordination services by CBOs and ensure accurate and timely payment for services rendered. This is a dynamic and impactful position for a compassionate, organized, and experienced professional who thrives in a collaborative environment and is committed to improving health outcomes.

Key Responsibilities:

Provide strategic oversight of access barriers and NEMT services. Develop and deliver training for CBOs on access barriers, NEMT procedures, and beneficiary engagement. Monitor and support CBOs in providing screening, referrals, and education to beneficiaries. Oversee case management and care coordination efforts to ensure high-quality service delivery. Ensure appropriate documentation and payment processing for services provided by CBOs. Collaborate with healthcare providers, transportation vendors, and other stakeholders to reduce treatment access barriers. Maintain accurate records and generate reports as needed to inform program evaluation and improvement. Stay informed on state and federal guidelines regarding NEMT and care coordination services. Other related tasks as assigned.

Qualifications

Bachelor's degree in a relevant field, such as public health, health education, nursing or social work Demonstrated experience working with individuals living with rare hematologic conditions. Strong understanding of healthcare access barriers and transportation challenges faced by Medicaid beneficiaries. Proven ability to develop and deliver training programs to community partners or staff. Excellent communication, organizational, and case management skills. Ability to build and maintain relationships with CBOs, healthcare providers, and clients. Experience in oversight or administration of service payments. Cultural competency and sensitivity when working with diverse populations. Comfortable traveling to CBOs throughout Rhode Island as needed.

Preferred Skills

Prior experience with Medicaid or public health programs. Knowledge of local community resources and support networks. Possess a valid and active license as a Licensed Independent Clinical Social Worker (LICSW), Licensed Social Worker (SW), Registered Nurse (RN), or Licensed Practical Nurse (LPN) Certified Health Education Specialist (CHES), Master Certified Health Education Specialist (MCHES), or Certified in Public Health (CPH)
Pay: $25.00 - $28.00 per hour

Expected hours: 15.0 per week

Work Location: Remote