Job Description

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Organizational Need & Invitation for Proposals

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Organizational Context

Muslim Aid USA (MAUSA) is a growing international humanitarian organization expanding its global programs portfolio across multiple countries and thematic areas. As MAUSA continues to scale its impact, there is a critical need to strengthen program strategy, internal systems, cross-functional coordination, and emergency response readiness to ensure the organization remains principled, agile, and operationally sound.


MAUSA seeks an experienced consultant (or consulting firm) to partner with organizational leadership to assess current programmatic structures and support the design of scalable, best-practice systems that strengthen governance, reduce key-person dependency, and improve coordination across Programs, Finance, Fundraising, Communications, and Operations. A central component of this work will include strengthening MAUSA's approach to emergency response through the development of a clear, tiered emergency activation framework aligned with global humanitarian standards.

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Purpose of the Engagement

The purpose of this consultancy is to support MAUSA in moving from largely person-dependent processes toward cohesive, documented, and institutionally embedded systems that enable:

Strategic clarity and focus across MAUSA's global programs Stronger cross-departmental collaboration and information flow Consistent program governance and accountability Operational readiness during humanitarian emergencies Long-term sustainability and organizational resilience

The consultant will work closely with senior leadership, including finance, marketing, operations, and key functional teams to assess current practices, identify gaps and risks, and propose practical, implementable solutions that align with MAUSA's mission, values, and growth trajectory.

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Priority Focus Areas

While MAUSA is intentionally leaving space for consultants to propose their own methodology and approach, proposals should demonstrate experience and thoughtful consideration of the following organizational needs:

1. Program Strategy & Organizational Alignment

Assessment of MAUSA's existing program strategy, portfolio, and positioning Alignment with international humanitarian standards and peer organizations Clarification of strategic focus areas, thematic priorities, and program models Recommendations that support both impact and funder/donor alignment

2. Cross-Functional Coordination & Workflow Integration

Strengthening collaboration between Programs, Finance, Fundraising, Communications, and Operations Improving information-sharing, approvals, and decision-making pathways Establishing clear roles, responsibilities, and handoffs across teams

3. Program Governance, Systems & Institutional Memory

Reducing reliance on informal or person-dependent processes Improving documentation, record-keeping, and information management practices Establishing consistent program governance frameworks, workflows, and quality controls Supporting staff adoption through clear tools, guidance, and training

4. Emergency Response Readiness & Activation

Assessing MAUSA's historical emergency responses and lessons learned Designing a clear, tiered emergency activation framework with defined triggers and decision pathways Clarifying roles and responsibilities across departments during emergencies Ensuring emergency response processes are timely, principled, coordinated, and fundable

5. Monitoring, Evaluation & Organizational Learning

Strengthening MAUSA's monitoring, evaluation, and learning (MEL) practices to support evidence-informed decision-making and continuous improvement Building shared learning and information-sharing practices across programs and emergency responses Embedding reflection and learning into regular program and emergency response cycles Enabling leadership and staff to use data and insights to inform strategy, program quality, and organizational growth
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Expected Outcomes

By the conclusion of the engagement, MAUSA seeks to be positioned with:

A strengthened, clearly articulated programs strategy Improved internal coordination and operational clarity Documented systems and frameworks that support consistent program delivery An emergency response model that enables rapid, well-governed activation when crises arise Increased organizational confidence, readiness, and scalability
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Consultant Profile

MAUSA is seeking consultants with deep experience in international development and humanitarian response, particularly those who have supported organizations through periods of growth, system-building, or operational transition. Ideal proposals will demonstrate:

Senior-level experience in humanitarian programs, strategy, or emergency response Familiarity with global humanitarian standards and NGO best practices A track record of designing practical systems, frameworks, and governance models Strong facilitation and stakeholder engagement skills An ability to translate complex concepts into usable tools and processes
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Proposal Submission & Timeline

Interested consultants are invited to submit a proposal outlining their recommended approach, methodology, timeline, and level of effort, as well as relevant experience and examples of similar engagements. MAUSA welcomes proposals that reflect thoughtful, tailored solutions aligned with the organization's mission and current stage of growth.

Submission Deadline:

January 31, 2026

Submission Instructions:

Bilal Aslam, Chief Operating Officer, baslam@mausa.org