Job Description

CLASSIFICATION TITLE:
Program Supervisor - Crossroads Clubhouse
SALARY:
$77,439.36 - $100,161.33
DEPARTMENT:
Community Mental Health
Opening Date:
10/14/2025
Closing Date:
10/28/2025 12:00 a.m.
FLSA STATUS: Non-exempt - overtime pursuant to Collective Bargaining Agreement or Human Resources and Labor Relations Policy
EMPLOYMENT RELATIONSHIP: Just cause subject to probationary period
CURRENT HOURS AND STARTING TIME: Full-time (37.5 hours per week) position. The starting time for this position is currently 8:00 a.m.
GENERAL SUMMARY
Under direction, assists in recruiting, selecting, and training team members. Supervises, evaluates and monitors all Clubhouse personnel as assigned. Develops and implements procedures to ensure that appropriate specialty assessments are provided to various populations, including children and adults with mild to severe mental illness, substance abuse, developmental disabilities, severe emotional disturbances, and similar populations. Ensures that services are delivered in the least restrictive level of care possible. Oversees all programs and services rendered to consumers, including transitional employment, supported employment, independent employment, and any additional services in alignment with Clubhouse International guidelines. Develops and tracks data and reports for management, including quality measures, hospital recidivism and penetration rates. Ensures integrated care is provided to all consumers.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Oversees day-to-day operations of the Clubhouse, providing supervision and direction to staff.
Maintains responsibility for ensuring adequate staffing of the day-to-day operations through monitoring staffing levels and authorizing leave as appropriate.
Represents Clubhouse at various committees as assigned.
Develops and maintains a working relationship between other outpatient clinics, Macomb County Community Mental Health (MCCMH) Programs, and community service agencies/programs to ensure ongoing coordination and rapid entry/reentry into the MCCMH system.
Maximizes quality of service and cost effectiveness of the programs through ongoing discussions with the Director of MCCMH Community and Behavior Health Services and by attending administrative meetings.
Collects, analyzes, and reports data related to productivity, outcomes, quality measures, and trends.
Collaborates with other MCCMH departments and staff to share resources, provide staff coverage, and ensure that persons served are receiving needed services.
Conducts and participates in weekly team meetings related to evidence-based treatments as needed.
Monitors implementation of evidence-based treatments and develops solutions to barriers in implementation of these treatments.
Manages projects and system initiatives and collaborates with system leadership teams to ensure policy, Electronic Medical Record (EMR), and service delivery alignment with all regulatory requirements.
Assists in the development, writing and implementation of program initiatives including collaborative initiatives with multiple organizations and disciplines.
Monitors, analyzes and takes action to ensure quality services are provided while maximizing staffing and clinic resources.
Implements procedures to verify accuracy and quality of records are complete and meet auditing requirements.
Executes quality assurance reviews related to program deployment, policy viability and performance metrics at the local level.
Implements best practices such as trauma-informed and culturally competent care, dialectical behavioral therapy and collaborative problem solving.
Collaborates with the Board of Directors to develop and implement the organization's strategic plan.
Serves as a liaison between MCCMH, Clubhouse International and Michigan Clubhouse Coalition, representing Crossroads Clubhouse in local, state, and national advocacy efforts.
Provides executive leadership to staff, volunteers, and members, fostering a culture of inclusion, empowerment, and accountability in alignment with Clubhouse International Quality Standards, MCCMH and the County.
Keeps MCCMH and the Board of Directors informed on organizational progress, challenges, and emerging opportunities.
Implements the Clubhouse Model best practice.
Promotes teamwork and positive communication between Board members, staff, and other appropriate stakeholders.
Represents Crossroads Clubhouse as its primary spokesperson and conduct correspondence on behalf of the Clubhouse, organization and Board as needed.
Ensures responsive and timely communication with members, partners, funders, and regulatory entities.
Operates an automobile to perform assigned job functions.
Performs related duties as assigned.
QUALIFICATIONS
Required Education and ExperienceMaster's Degree from an accredited college or university in Social Work, Counseling, Psychology or Doctorate in Psychology or a directly related mental health field Minimum of three (3) years of experience working in a behavioral health setting Minimum of two (2) years of supervision experience

Preferred Education and ExperienceFive (5) years of experience working in a behavioral health setting Five (5) years of experience working with individuals with developmental disabilities, mental illness and/or co-occurring diagnoses Previous experience in an administrative position

Required Licenses or CertificationsLicensed Master Social Worker (LMSW), Licensed Professional Counselor (LPC), or Licensed Psychologist (LP) Possession of required state licensure appropriate to position and ability to meet privileging and credentialing guidelines Possession of a valid Michigan driver's license and operable, insured automobile for authorized travel

Preferred Licenses or CertificationsCertification with the Michigan Certification Board for Addiction Professionals (MCBAP) or an approved development plan

COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES
Knowledge of:Applicable computer applications Michigan Mental Health Code and its rules and regulations Various disciplines and assessment tools utilized by each discipline Working understanding on practices for adherence to Medical Services Administration (MSA) Medicaid policies and procedures Techniques to de-escalate/interact in potentially dangerous situations

Skill in:Using good professional judgment for the welfare and safety of our consumers Excellent written and oral presentation skills Analyzing information and completing reports

Ability to:Collaborative: Approaches all situations with a teamwork and solution-focused mindset demonstrated through active participation in meetings, volunteering to assist teammates and other departments as appropriate. Examples include participation in internal and external committees, subcommittees, process improvement groups or other multi-organizational initiatives Accountable: Takes ownership and empowers others to do the same as evidenced by identifying solutions and acting on job responsibilities and organizational objectives, daily Respectful: Treats people with dignity while honoring individual differences demonstrated through use of positive and encouraging statements and/or interactions to, about and/or with colleagues and persons served; evidenced by supervisor observation, feedback from other department staff and leadership Engage effectively with diverse communities; interact with people in an inclusive manner that respects cultural and socio-economic differences Work in an environment which embraces the county's Dignity Campaign Effectively speak, write, and understand the English Effectively speak, write, and understand a language other than English is preferred Understand and carry out oral and/or written instructions Accurately organize and maintain paper documents and electronic files Maintain the confidentiality of information Work independently

WORK ENVIRONMENT/CONDITIONSThe work environment and exposures described here are representative of those an employee encounters while performing the essential functions of this job.
N/S=Never/Seldom O=Occasionally F/C= Frequently/Continuously
Work Environment
Office or similar indoor environment: F/C
Outdoor environment: N/S
Street environment (near moving traffic): N/S
Construction site: N/S
Confined space: N/S
Exposures
Individuals who are hostile or irate: O
Individuals with known violent backgrounds: O
Extreme cold (below 32 degrees): N/S
Extreme heat (above 100 degrees): N/S
Communicable diseases: N/S
Moving mechanical parts: N/S
Fumes or airborne particles: N/S
Toxic or caustic chemicals, substances, or waste: N/S
Loud noises (85+ decibels): N/S
Blood Borne Pathogens: N/S
PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
N/S=Never/Seldom O=Occasionally F/C= Frequently/Continuously
Demand
Balancing on even or uneven surfaces/ground: F/C
Bending (forward or backward bending at the waist): F/C
Climbing up or down stairs, ladders, scaffolding and platforms: N/S
Crawling (moving about on hands and knees): N/S
Inspecting in confined spaces: N/S
Digging: N/S
Driving on sealed and unsealed roads: O
Grasping, gripping, holding, clasping with fingers or hands: F/C
Kneeling to work at low levels: O
Manual Dexterity (fine finger movements i.e., keyboard operating, writing): F/C
Lift/Carry/Move objects from one level/position to another:
Up to 10 pounds: N/S
Up to 50 pounds: N/S
More than 50 pounds: N/S
Over 100 pounds: N/S
Push/Pull objects away from or towards the body: O
Reaching overhead (arms raised above the shoulder) or forward reaching (arms extended): O
Sitting in a seated position during the task performance: F/C
Standing in an upright position without movement: F/C
Walking considerable distances in the facility on multiple surfaces: F/C
Running considerable distances in the facility on multiple surfaces: N/S
GENERAL REQUIREMENTS AND DISCLAIMERS

Complies with P.A. 390, as amended, known as the State's Emergency Management Act and the County's Emergency Management resolution as well as all related plans, policies and procedures covered by those statutes.
The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment amongst other possible accommodations.
GRANT OR EXTERNALLY FUNDED POSITION -This position will continue only if sufficient grant or external funds are provided.

About Us


Macomb County is Michigan's third most populated county, boasting a population of more than 865,000 residents and growing. From the densely-populated southern cities to the rural northern villages, Macomb County possesses a wealth of assets that make it a desirable place to live, work and play! As the county gains in population and cultural diversity increases, initiatives such as the dignity campaign enables us to cultivate a community that embraces all people and celebrates their unique contributions. Through collaborative community-based activities, Macomb County is promoting multiculturalism and inclusiveness.