Job Description

Overview: To facilitate the activities of the unit/facility through the effective performance of receptionist, transcriptionist, and clerical processes. Acts as the front door to the unit/facility, managing information, and connecting physicians, staff, patients, and visitors with appropriate resources. May also fill some duties of a Program Technician. Qualifications:

Certification & Licensure Requirements

Must have control over personal use of all mood-altering chemicals and behaviors. Upon Hire Use of usual and customary equipment used to perform essential functions of the position. Upon Hire

Work Experience: Office; Medical Terminology

Other Requirements

Basic reading, writing and oral skills Ability to respond appropriately to customer/co-worker. Interaction with a wide variety of people. Maintain confidential information. Ability to communicate only the facts to recipients or to decline to reveal information. Ability to project a professional, friendly, helpful demeanor. Basic computer knowledge: Uses word processing, spreadsheet, e-mail application, and web browser. Comfortable within a Windows OS and learning new application. Basic Microsoft Word understanding


Responsibilities: Acts as the front door and receptionist for the unit/facility, promoting positive relationshipsGreets visitors, physicians, patients, and staff promptly in a courteous, friendly, and receptive manner Ensures that safety and privacy of patients and staff are top priority by monitoring closed circuit television cameras and allowing only appropriate individuals access into the unit/facility Demonstrates thorough knowledge of HIPAA through actions such as asking visitors to sign-in, checking patient releases, etc. Displays warmth, concern and respect for those seeking assistance Answers telephone timely, professionally, identifying unit, name, and title Establishes positive working relationships with other hospital departments and personnel Knowledgeable and respectful of the roles other ancillary department personnel have in delivering patient care Communication with others is professional and respectful Alerts staff to walk-in assessments in a discreet and expedient manner Keeps reception area organized and neat Prioritizes and accurately channels incoming and outgoing information

Utilizes Technology accurately and efficientlySkillfully and professionally answers incoming calls, transferring, coordinating and conferencing callers accordingly Uses overhead paging system for emergent and non-emergent situations adhering to unit/facility policies
Enters and scans patient documents into EMR system

Prepares and enters survey and other assorted data into various spreadsheets for daily and monthly reports

Understands and is knowledgeable of computer downtime procedures

Enters, modifies, and corrects patient changes as appropriate

Prints/copies materials for office staff as requested

Proficiently operates and is able to trouble-shoot fax machine and printer


Performs activities efficiently and accurately to facilitate quality patient care and to ensure a safe and efficiently operating unitAccurately utilizes supply ordering, seeking to promote efficient and cost-effective measures wherever possible Responds appropriately to unit emergencies and alerts File/scans reports from printer/fax Maintains flexibility and is able to adapt to rapidly changing environment and work volume Attends and participates in daily safety huddles Attends and participates in unit committees, staff meetings Submits work orders for repairs or cleaning of unit/facility as needed Adheres to Infection Prevention & Safety policies Performs extra duties as requested

Carle Health Company Overview:

Find it here.

Discover the job, the career, the purpose you were meant for. The supportive and inclusive team where you can thrive. The place where growth meets balance - and opportunities meet flexibility. Find it all at Carle Health.



Based in Urbana, IL, Carle Health is a healthcare system with nearly 16,600 team members in its eight hospitals, physician groups and a variety of healthcare businesses. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet designations, the nation's highest honor for nursing care. The system includes Methodist College and Carle Illinois College of Medicine, the world's first engineering-based medical school, and Health Alliance(TM). We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: human.resources@carle.com.
Salary Range: The compensation range for this position is $15.91per hour - $25.77per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate's experience, qualifications, location, training, licenses, shifts worked and compensation model. Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits.