Job Description

There\'s an energy and excitement here, a shared mission to improve the lives of others as well as our own. Nursing here isn\'t for everybody. Instead of seeing a handful of patients each day, your work may affect millions for years to come. Ready for a new path? Start doing your life\'s best work.(sm)

The VS Program Process Coordinator acts as a program analyst and liaison between Veteran Services and LHI\xe2\x80\x99s operational and support departments.

You\xe2\x80\x99ll enjoy the flexibility to work remotely* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Monitors and responds to documentation and process updates from the VA to ensure health records provided to the VA post appointment meet their needs and contract requirements. This includes analyzing changes, discrepancies, and errors in process, initiating change management as needed, and assuring data quality
• Work to issue resolution, process, and order completion, write SQL queries, perform research, compile reports and test electronic solutions
• Identify, research, and troubleshoot simple issues/changes and will determine if a change request, communication, etc. is the appropriate next step for resolution
• For complex matters, the coordinator will escalate and interpret the situation, develop actionable insights, and present recommendations for VS leadership and subject matter experts to determine next steps
• Communicate changes in-flight or as resolved to internal customers and stakeholders; what we are trying to do, why it\xe2\x80\x99s important, identify where clinical guidance was utilized and translate needs and results with IT

You\xe2\x80\x99ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Associates Degree in Business, Administrative or other related fields or equivalent combination of education, 1+ years of continuous improvement experience and applicable military experience will be considered
• 2+ years of experience utilizing continuous improvement methodologies to observe, analyze, communicate, and participate in the implementation of process improvements
• Med Net experience

Preferred Qualifications:

• Understanding of database structures and relationships
• Understanding and Exposure to VA process and scope of work
• Understanding of the medical industry and/or healthcare management
• Excellent verbal and written communication to ensure understanding on all levels of the business and to build and maintain relationships necessary for successful process changes
• Ability to work independently as well as on a team; ability to demonstrate an appropriate level of assertiveness in performing work responsibilities; solid problem solving, organizational, and time management
• Ability to perform detailed work with a high degree of accuracy

Soft Skills:

• Solid analytical and problem-solving skills with regards to operational processes and supporting resources
• Ability to apply continuous improvement methods and cognitive thinking to comprehend, calculate results, analyze data and reason with stakeholders to problem solve and make educated business decisions
• Able to research and document issues before reporting them to IT
• Proficient in Microsoft Office Suite with high knowledge base specifically in Excel

Careers with LHI. Our focus is simple. We\xe2\x80\x99re innovators in cost-effective health care management. And when you join our team, you\xe2\x80\x99ll be a partner in impacting the lives of our customers, and employees. We\xe2\x80\x99ve joined OptumHealth, part of the UnitedHealth Group family of companies, and our mission is to help the health system work better for everyone. We\xe2\x80\x99re located on the banks of the beautiful Mississippi River in La Crosse, Wis., with a satellite office in Chicago and remote employees throughout the United States. We\xe2\x80\x99re supported by a national network of more than 25,000 medical and dental providers. Simply put, together we work toward a healthier tomorrow for everyone. Our team members are selected for their dedication and mission-driven focus. For you, that means one incredible team and a singular opportunity to do your life\xe2\x80\x99s best work.(sm)

California, Colorado, Connecticut, Nevada, New York City, or Washington Residents Only: The hourly range for California, Colorado, Connecticut, Nevada, New York City, or Washington residents is $18.80 to $36.78. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you\xe2\x80\x99ll find a far-reaching choice of benefits and incentives.

*All employees working remotely will be required to adhere to UnitedHealth Group\xe2\x80\x99s Telecommuter Policy

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

UnitedHealth Group