Job Description

We achieve this by bringing together a distinctive mix of diverse skills, experiences, and backgrounds. We work as a team\xe2\x80\x94creating an open forum for innovation that fosters a culture of mutual respect. We are always on the lookout for talented professionals in sales, marketing, engineering, product support, customer support, warehouse, and manufacturing. IPS Group is an EEO employer. All persons will be treated on the basis of qualifications, competence, and merit without regard to race, color, religion, gender, sexual orientation, national origin, ancestry, age, disability, marital status, veteran status, genetics, medical condition, gender identity or expression.

Company IPS Group, Inc. is a design, engineering and manufacturing company focused on low power wireless telecommunications and smart parking technologies. IPS manufactures its products locally in San Diego and has been delivering world-class solutions to the telecommunications and parking industries for over 22 years. IPS Innovations have transformed smart parking operations launching a new era of curb management.. JOB DESCRIPTION POSITION OVERVIEW Role Priorities

• Customer Relationships

• Hands-on Product/Solution Support

• Project Management/Implementation

• Contract Administration

• Logistics Administration

• Sales Support

Role Qualifications

• Customer Service/Communication Skills: Program/Project managers talk, listen, plan and help resolve conflicts with customers. An expert communicator will be able to listen effectively to find the root cause of issues and communicate clearly and in a friendly way solve the issue and keep the customer happy. If you are communicating over email or live chat, you will need to be able to write well, with correct grammar.
• Proactive: Managers in this position anticipate issues with products or services involved with their area of involvement and take actions to mitigate problems before they arise or cause major issues.
• Patience: Program/Project managers service managers might have to deal with confused or irate customers. Having patience will help you stay polite, even in stressful situations.
• Problem-Solving Skills: You will have to solve customer issues, sometimes without seeing the actual problem firsthand. Being able to problem solve with a customer will help your job.

Position Summary Primarily responsible for providing effective customer service and overall project administration for IPS Group, Inc. customer or group of customers by utilizing excellent, in-depth knowledge of company products and programs as well as team members within the Customer Service Department. Often this role will also indirectly utilize the personnel of the customer to affect the objectives of the project. Role can also act as Project Implementation Manager for all new product deployments in these same customers or others as assigned. Position Responsibilities

• Act as the Project/ Program Manager for a major client, many new clients or existing clients, including coordination of training, support, on-site installation or support staff, regular contact with clients in preparation for new deployments and post installation support and follow-up.
• Provide initial and post-sale training and customer support activities within region.
• Document and provide timely feedback to the company regarding customer concerns.
• Partner with internal sales and field service staff to meet and exceed customer service expectations.
• Proactively analyze data and contact existing customers to ensure strong ongoing relationships and professional responsiveness to any customer needs.
• Create sales quotes/orders and enter those into the work order system for manufacturing.
• Manage Parts and Logistics issues for assigned clients out of the Seattle warehouse.
• Administer Contract activities as needed including SLA\xe2\x80\x99s, Price Changes etc.
• Interaction with IPS manufacturing to answer any questions related to new orders and warranty repairs.
• Perform other related duties as assigned.

Essential Skills and Experience

• Time Management: the ability to organize and manage multiple priorities.
• Customer service ticketing system
• Strong customer orientation and ability to build relationships.
• Excellent interpersonal and communication skills.
• High performance teams and a strong team player.
• Commitment to company values.
• Computer proficiency.
• Ability to analyze data to determine fact-based root causes to find lasting solutions.
• Microsoft Office Suite.

Highly Desired Skills and Experience

• Municipal and/or private parking management experience
• Technical Field Support Management
• Contract Management
• Public Sector Contract

Physical Demands, Equipment, and Machinery The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions. Performing work on a desktop or laptop computer requiring manual dexterity to operate keyboards, fax machines, calculators, photocopying equipment, cell phone and multi-line phone. Work Environment The work environment described here is representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions. The position is in an office. The environment is clean and typically free from dust and hazardous materials. This indoor environment is temperature controlled. Sometimes this job is performed in an uncontrolled environment subject to wind, rain, snow, ice, and other inclement weather conditions. Occasional travel may be required. Note: The above statements are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel in this classification. Nothing in the job description restricts IPS Group, Inc. from the right to change, assign, or reassign duties and responsibilities at any time for any reason. Furthermore, they do not establish a contract for employment as this is an \xe2\x80\x9cAT-Will\xe2\x80\x9d employer. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions. It is the policy of IPS Group, Inc. not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, sexual orientation, or veteran status. An Equal Opportunity/Affirmative Action Employer\xe2\x80\x94M/F/D/V. Benefits: 401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance