Job Description

OVERVIEW

The SCSEP Program Manager - NH is responsible for the local operation of CWI Works Senior Community Service Employment Program (SCSEP) 43 positions in

Belnap, Merrimack, and Rockingham

counties. The incumbent can expect to travel locally up to 50% of the time.

RESPONSIBILITIES

Meet contracted performance targets for SCSEP (service level, unsubsidized placement per quarter, service to most-in-need, community service hours, follow-up, and median earnings)

Recruit and enroll eligible applicants

Follow program policies and procedures

Oversee accuracy and timeliness of payroll submissions, training records and other administrative requirements

Place SCSEP participants unsubsidized jobs.

Conduct follow-up with all exiters to determine employment status of participants post-exit

Develop and maintain partnerships and collaborative relationships with employers, public workforce, business and industry, economic development agencies, and education and training providers

Coordinate SCSEP efforts with public workforce system, State SCSEP Coordinators, and local Area Agencies on Aging and other community-based organizations and services

Ensure negotiated MOUs with the public workforce system to improve the delivery of services to low-income older workers in every local area of operation

Conduct outreach to ensure local awareness of SCSEP for recruitment and community support purposes

Maintain personnel policies and complaint resolution procedures

Submit accurate reports and maintain records, as required

Other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

The successful applicant will be an organized, self-starter who is comfortable talking to groups as well as focusing on details.

Ability to work independently and multi-task to ensure high-quality projects and customer service;

Strong communication, time management and organization skills;

Skill proficiency with office software, such as Microsoft Office, in particular Word and Excel, and Outlook. Comfort with data entry database systems. Knowledge of other customer relationship management (CRM) tool is a plus

Being a resident in any of the counties of oversight or familiarity with community-based agencies in these areas is a plus.

QUALIFICATIONS

Bachelor's degree from an accredited college/university or equivalent experience in lieu of a degree

5 years of management experience

Possess a minimum of 3 - 5 years of progressively responsible direct service work experience with employment and training and/or aging programs.

Past experience with hard to place populations (low income, disadvantaged, unemployed individuals and/or minority older workers) is preferred.

Experience providing outplacement or recruitment services.

HOURS AND COMPENSATION:

Part-Time position working up to 23 hours per week @ $35-44 per hour.

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