Job Description

UNITED STATES, GEORGIA, ATLANTA

OPS CONTROL

13-JAN-2026

REF #: 31016

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HOW YOU'LL HELP US KEEP CLIMBING (OVERVIEW & KEY RESPONSIBILITIES)

At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for all of our customers during their travels with us and aim to deliver an elevated experience.


As a Program Manager on the OCC Process Optimization team, you'll analyze, improve, and streamline workflows to enhance operational performance and reduce disruptions to Delta's flights and customers. You will have the opportunity to work closely with OCC leaders and frontline teams, collaborating across Operations Management, Flight Control, Crew Operations, Air Traffic Management, ACS, TechOps, Technology, OAP and more. Your insights and leadership will help shape processes that drive meaningful change and keep Delta climbing higher. This is the perfect role if you thrive in a fast-paced, dynamic environment, love turning data and feedback into actionable solutions and enjoy building relationships and influencing change across diverse teams.


Key Responsibilities:


Build strong relationships with OCC leaders and frontline teams to ensure transparency and open communication. Gather feedback, identify process gaps, and consult across teams to diagnose problems and recommend improvements that enhance efficiency and collaboration. Map processes from both technical and operational perspectives; develop documentation including flowcharts, process maps, and visual guides. Facilitate cross-functional sessions to design actionable processes that are practical and aligned with Delta's strategic goals. Create and deliver executive-level and cross-divisional communications that clearly convey complex information, presenting it concisely and tailored to diverse audiences. Keep stakeholders informed of project status and key updates. Support implementation and process reinforcement through documentation, training materials and face-to-face engagement. Balance multiple priorities in a fast-paced environment while maintaining attention to detail. Demonstrate strong problem-solving skills and the ability to influence without authority.


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BENEFITS AND PERKS TO HELP YOU KEEP CLIMBING

Our culture is rooted in a shared dedication to living our values - Care, Integrity, Resilience, Servant Leadership, and Teamwork - every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

Competitive salary, industry-leading pro?t sharing program, and performance incentives 401(k) with generous company contributions up to 9% Paid time off including vacation, holidays, paid personal time, maternity and parental leave Comprehensive health bene?ts including medical, dental, vision, short/long term disability and life bene?ts Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health Domestic and International space-available flight privileges for employees and eligible family members Career development programs to achieve your long-term career goals World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies Recognition rewards and awards through the platform Unstoppable Together Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare



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WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS)

Proven experience leading projects, process optimization, and organizational design. Strong organizational and project management skills, including collaboration, prioritization and adaptability. Process-oriented thinker who drives customer-focused solutions. Facilitation and interpersonal skills with the ability to guide and achieve win-win outcomes. Strong focus on building team culture and driving collaboration across the organization. Exceptional analytical skills with the ability to interpret data and identify improvement opportunities. Outstanding verbal and written communication skills. Ability to work independently and collaboratively within a team. Consistently prioritizes safety and security of self, others, and personal data. Embraces diverse people, thinking, and styles. Possesses a high school diploma, GED, or high school equivalency. Is at least 18 years of age and has authorization to work in the United States.

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WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS)

Expertise in industrial engineering, including Lean methodologies, systems optimization, and modeling. Experience in process optimization or a strong analytical background, with proficiency in tools such as SQL and PowerBI. * Working knowledge of OCC roles and responsibilities and/or airline operations.