Job Description

Agency

Dept of Health and Human Services

Division

Public Health

Job Classification Title

Program Manager II (NS)

Position Number

60041529

Grade

NC21

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

The Director of Vital Records is a senior leadership role responsible for overseeing the operations of the vital records office, vital events data quality, stakeholder relationship management, and driving technology modernization initiatives. This position functions as both an operational executive and a systems strategist, ensuring that the Office's business, customer service, and technology ecosystems work seamlessly to deliver high-quality products and services.




The role demands a leader who can think in terms of enterprise systems--integrating business processes, technology solutions, and customer experience--while understanding and interpreting laws, maintaining compliance, data integrity, and fiscal responsibility.




The North Carolina Office of Vital Records (NCOVR) is a branch within the North Carolina State Center for Health Statistics (NCSCHS) and reports to the SCHS Section Chief.







Key Duties Include:




Operational and Strategic Leadership:




View operations through both a public service and business lens--recognizing that certificates are a high-volume, revenue-generating product requiring efficiency, consistency, and customer satisfaction.


Balance operational performance with innovation, ensuring modernization efforts are aligned with fiscal constraints and public accountability.


Provide strategic direction and leadership for the North Carolina Office of Vital Records, ensuring adherence to statutory and regulatory requirements, policies, and best practices.


Oversee the daily operations of vital records functions, including birth and death registration, issuance of certificates, and data maintenance.


Lead team of managers in administering the work of more than 80 employees.


If designated as State Registrar, fulfill the statutory responsibilities for registration, certification, and preservation of North Carolina vital records in accordance with state and federal requirements.


Engage with the Section and branch managers on projects spanning SCHS and divisional priorities and initiatives.


Understand and interpret the laws related to vital events to guide decision-making and project implementation.


Quality Assurance and Compliance:




Champion data as a strategic asset, ensuring policies and systems support the highest standards of accuracy, security, and trust.


Implement quality assurance measures to ensure the accuracy, completeness, and integrity of vital records data.


Monitor compliance with statutory, regulatory, and contract requirements, accreditation standards, and data security protocols.


Implement DPH initiatives to maintain Public Health Accreditation Board (PHAB) status


Process Improvement:


Apply systems thinking and business process analysis to anticipate challenges across people, process, and technology dimensions, and design sustainable, scalable solutions. Identify opportunities for process improvement and operational efficiencies within the vital records department. Develop and implement initiatives to streamline workflows, reduce processing times, and enhance customer service.


Modernization:


Oversee a complex ecosystem of technology platforms including point of sale, case management, document and records management, customer contact center, AI-assisted reporting and customer interaction, and Power BI analytics. Drive cross-functional coordination to ensure technology investments deliver measurable improvements in service delivery, data accessibility, and customer satisfaction. Partner with IT and data governance teams to ensure modernization aligns with enterprise architecture and public health data strategy. Assess current capacity, identify gaps and inefficiencies, and develop and implement a roadmap for improvements. Lead efforts to develop reports and dashboards to communicate key performance indicators and metrics related to vital records operations and modernization initiatives.


Training and Development:


Cultivate a systems-minded culture where every staff member understands how their role connects to the broader ecosystem of customer experience, compliance, and performance metrics. Lead efforts to develop training programs and resources to enhance staff skills and knowledge in vital records management and technology utilization. Oversee the training program and quality thereof for use of the North Carolina Database Application for Vital Events (NCDAVE) and NCOVR Portal.


Strategic Partnerships:


Engage with partners as part of a statewide ecosystem that reports, certifies, and utilizes vital events data, ensuring shared accountability and efficiency. Develop and implement a communications strategy and plan for stakeholder engagement. Interface with public health entities statewide and nationally (i.e., NAPHSIS, ASTHO, NCALHD, etc.) to represent SCHS

Knowledge Skills and Abilities/Management Preferences

Salary Grade Range: $67,996.00 - $132,593.00

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Recruitment Range: $67,996.00 - $100,000.00

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Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.
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The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:
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Demonstrated experience leading complex, technology-enabled operations involving multiple enterprise systems (e.g., case management, document management, CRM, or point of sale). Proven experience to apply systems thinking and data-driven decision-making to improve performance, efficiency, and customer experience. Executive-level experience leading large teams through organizational change or technology modernization, fostering innovation and accountability. Experience in process improvement or business operations optimization, such as Lean, Six Sigma, or similar methodologies. Demonstrated experience managing stakeholder relationships across diverse sectors (e.g., hospitals, local government, or other health and human services partners).

The Posting Will Close At 11:59 P.M. The Night Before The End Date

Repost - Previous Applicants

Must

Reapply To Be Considered For This Vacancy

This Position Is Required To Report Onsite In Raleigh, NC For Its Duties

About the NC Division of Public Health

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The NC Division of Public Health works to promote and contribute to the highest possible level of health for the people of North Carolina. Our entire statewide system of public health has dedicated professionals who carry out our mission every day through a wide range of essential and activities touching the lives of everyone in our state.

About Vital Records

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N.C. Vital Records is part of the DHHS Division of Public Health. In partnership with county registers of deeds offices, local health departments, and birthing facilities throughout the state, we are responsible for recording North Carolina's vital events. This includes responsibility for legally registering all births, deaths, fetal deaths, marriages, and divorces which occur in North Carolina; coding these events for statistical purposes; maintaining these records; and providing certified or uncertified copies to individuals, researchers, and public health programs.

Compensation and Benefits

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The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees. Visit website for State Benefits .

Supplemental Contact Information

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: https://www.ncdhhs.gov/ .


DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.


In accordance with the Governor's Executive Order 303 , our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified.



Application Process

Be sure to complete the application in its entirety.

Resumes will not be accepted in lieu of completing this application.

Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information. Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions, you must provide supporting information within the "Work Experience" section of the application, to support your answers. If multiple applications are submitted to an individual posting, only the most recent application received prior to the closing date will be accepted. Applications must be submitted by 5:00 PM on the closing date. Applicants may be subject to a criminal background check. All candidates selected for positions considered "Positions of Trust" will be subject to a criminal background check. Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. Upon the closing date, applications are "Under Review" and will be screened by Human Resources for qualified applicants. The hiring process may take several weeks. Degrees must be received from appropriately accredited institutions. Transcripts and degree evaluations may be uploaded with your application. The State of North Carolina/Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent. For a list of organizations that perform this specialized service, please visit the NACES membership website at https://www.naces.org/members .
Degree/College Credit Verification

Degrees must be received from appropriately accredited institutions. Transcripts, degree evaluations, and cover letters may be uploaded with your application.

Veterans' and National Guard Preference

Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications. Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application, if they are a current member of the NC National Guard in good standing. Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of the DD 256 or NGB 22, along with the state application.
ADA Accommodations

Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment, DHHS will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below.


CONTACT INFORMATION:

If there are any questions about this posting, please contact Talent Acquisition at talentacquisition@dhhs.nc.gov .

Resumes will not be accepted in lieu of completing this application.

Minimum Education and Experience

Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.


Bachelor's degree from an appropriately accredited institution

and

five (5) years of experience in the program area of assignment, including

two years

of supervisory program experience

OR

An equivalent combination of training and experience.

EEO Statement

T he State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Recruiter:

Dreisa Johnson

Email:

talentacquisition@dhhs.nc.gov