Job Description

Job Summary:


The IH Program Manager II (IH PM II) is responsible for leading and overseeing both the housing navigation and interim housing programmatic functions for Hope the Mission. This role ensures alignment with the required services and evidence-based practices, including Trauma-Informed Care, Harm Reduction, and Housing First methodologies. The IH PM II supervises Housing Navigators and interim housing staff to deliver field-based services that transition individuals from homelessness into permanent housing.
The IH PM II will also oversee up to two Program Managers and their programs, ensuring each program meets organizational goals and adheres to compliance and performance standards.

Primary Duties and Responsibilities

This position is for ABH-Schrader and ABH Gardner sites

Administration and Program ManagementAdminister and oversee both housing navigation and interim housing components, ensuring adherence to best practices. Develop and implement written program policies and procedures that integrate evidence-based practices, working closely with the Director, Senior Director, and other departments to manage facility, personnel, and program aspects. Provide direct management and support to Housing Navigators, interim housing staff, and up to two Program Managers or programs themselves. Guiding them in their programmatic responsibilities and performance. Facilitate a seamless and coordinated system of care, collaborating with Hope the Mission staff and community partners.


Client and Community RelationsTo support program goals, maintain strong relationships with external agencies, including the Housing Authority, LAHSA, DHS, DMH, landlords, and community partners. Represent Hope the Mission at professional and community meetings, serving as the main point of contact for all program-related community engagement. Respond to emergencies, complaints, crises, and conflicts involving clients or community partners, employing de-escalation and mediation techniques.


Programmatic OversightConduct regular analysis of program reports and data to identify trends, make projections, and recommend program modifications. Ensure compliance with program goals, objectives, and contract requirements, conducting file reviews and maintaining high-quality data integrity and reporting standards. Oversee case management services, including client goal setting, progress tracking, and crisis intervention, to ensure successful transitions to permanent housing. Ensure program accountability and quality by facilitating regular Participant Wrap Meetings and supporting staff with client crisis management. Staff Supervision and Development Oversee hiring, training, and development of Housing Navigators, interim housing staff, and additional Program Managers. Identify staff development needs and foster professional growth through targeted training opportunities. Monitor staff performance, conducting regular reviews to ensure compliance with policies and alignment with Hope the Mission's goals and values.


Financial and Contract ManagementUnderstand and work within program and facility budgets, adjusting as needed to ensure programs remain within budgetary limits. Review and approve program and contract reports before submission, conducting periodic internal audits to ensure compliance with Program Standards. Attend monitoring site visits and work with the Director to address any improvement areas.


Government and Community EngagementDevelop relationships with government agencies, funders, and other stakeholders, representing Hope the Mission in public meetings and community coalitions. Engage with local stakeholders, law enforcement, city and county governments, and service providers to strengthen collaborative efforts in the community.


Reports and ComplianceEnsure accuracy in data entry and compliance with contract requirements, monitoring enrollment and exit processes, case note documentation, and participant records. Conduct regular audits to maintain high-quality data reporting and effectively track program outcomes.


CommunicationCommunicate effectively across multiple channels, including email, phone, and in-person meetings, ensuring coordination among team members, partners, and program participants. Resolve conflicts with professionalism, demonstrating strong decision-making skills and the ability to manage stressful situations.

Specific Duties-Operations

Ensure that the property and its surroundings is well maintained and clean. Regularly inspect bathroom facilities to verify clean, sanitary conditions. Report any maintenance issues or need for repairs to the supervisor promptly. Regularly inspect units, dorms, and rooms to ensure they are in working order. Train janitorial and hygiene staff in proper protocol for site/bathroom maintenance. Submit all supply orders to the supervisor in a timely fashion. Assist with coordinating resident chores and assignments; oversee the maintenance of shelter linen, clothing, and supply rooms. Ensure monthly safety and fire drills are conducted This position may require site relocation at the agency's discretion Conduct weekly case conferencing meetings and case file audits to ensure participant records are complete and accurate. Assist with landlord questions/disputes, prioritizing the preservation of landlord relationships. Assist with coordination unit viewings and permanent housing move ins.

Other Duties

Performs any other duties, projects, and responsibilities the Director assigns. Work in collaboration with the outsourced security guard to ensure the safety of participants, staff, volunteers, and visitors on the property. Trains staff on the use of security and surveillance systems. Observe department guidelines to conduct personal business during breaks and lunch hours. Project a positive professional image and adheres to the organizational dress code. Self-identify potentially unsafe systems/processes/situations and takes the initiative to report to the Director. Observe department guidelines concerning absences and report such absences in accordance with departmental procedures. Establish and/or maintain good rapport and working arrangements with co-workers, including the management team, and supporting staff. Ensure payroll is submitted on time and accurately including approving timecards and time off request.


Skills and Minimum Qualifications:

Bachelor's degree in the social sciences or closely related field 2 years of housing and homelessness program-related experience One year of supervisory or management-level experience Any equivalent combination of experience and education provides the applicant with the desired knowledge, skills, and ability required to perform the work. Skills- Commitment to working with homeless individuals in a harm-reduction, trauma-informed care setting. Strong interpersonal skills and sensitivity towards individuals experiencing a crisis. Computer literacy- Microsoft Office Suite, HMIS, preferred. Spanish preferred Passion for Ending Homelessness. Employs a "Whatever it Takes" approach in service delivery. Excellent written and oral communication High level of understanding of Evidence-Based Practices such as Motivational Interviewing, Harm Reduction, and Housing First Employment eligibility verification Tuberculosis and drug test Fingerprint live scan background Ability to work flexible hours which include evenings and weekends. Ability to cover any site location as needed by Agency. Driving is an essential function of this position. Must have reliable transportation. Must have a valid CA Driver's license. Must provide proof of vehicle insurance coverage. Must be able to qualify for HTM's commercial insurance coverage



Schedule / Shift = Varies