Job Description

Posting Details



Interviews are anticipated to be conducted within two weeks of posting date.



This job posting may be used to fill multiple vacancies.



Our Vision



Every New Mexican has access to affordable health care coverage through a coordinated and seamless health care system.



Our Mission



We ensure that New Mexicans attain their highest level of health by providing whole-person, cost-effective, accessible, and high-quality health care and safety-net services.



Our Goals



Leverage purchasing power and partnerships to create innovative policies and models of comprehensive health care coverage that improve the health and well-being of New Mexicans and the workforce.



Achieve health equity by addressing poverty, discrimination, and lack of resources, building a New Mexico where everyone thrives.



Implement innovative technology and data-driven decision-making to provide unparalleled, convenient access to services and information.



Build the best team in state government by supporting employees' continuous growth and wellness.



Why does the job exist?

The Program Manager will:

Provide clinical support within the provider support team;



Function as part of a team that manages and analyzes critical incidents, provider and practitioner issues, billing concerns and clinical quality support;



Work closely with the program and leadership teams in The Behavioral Health Services Division (BHSD).



How does it get done?

The Program Manager is responsible for:

Responding to provider and practitioner inquiries about services, Medicaid enrollment and other behavioral health questions;



Responding to constituent's concerns from the public, the Governor's Office and other state departments;



Managing and analyzing critical incidents;



Developing a mortality and morbidity report that is conveyed to the provider network.



Who are the customers?



Behavioral health providers and practitioners;



New Mexicans seeking or already involved with behavioral health services.



Ideal Candidate



Behavioral health providers and practitioners;



New Mexicans seeking or already involved with behavioral health services.



Minimum Qualification



Bachelor's Degree in a relevant field of study from an accredited college or university and two (2) years of professional level experience with a tactical impact directly related to the purpose of the position defined by the agency at the time of recruitment. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling six (6) years may substitute for the required education and experience.

Employment Requirements



Must possess and maintain a valid Driver's License.

Working Conditions

Work is performed in an office setting:

late hours and weekends work may be required. Will be exposed to regular periods of video display terminal and keyboard usage and stressful situations. Travel may be required. Incumbent will work under stress and frequent time constraints. Must have own mode of transportation. Incumbent may be required to furnish a personal vehicle for carrying out assignments.

Supplemental Information



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Agency Contact Information:

Erica N.Trujillo, Email



For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.



Bargaining Unit Position



This position is not covered by a collective bargaining agreement.