Job Description

Description

Job Summary:

The Program Manager serves as a liaison between the Burroughs Sales, Account Management, and Operations functions, providing pre-sales assistance such as completion of RFPs, Field and Supply Chain capabilities, ensuring readiness to support new business. The Program Manager may also interface with third party partner companies to facilitate the development of new service offerings.



In the role of Program Manager, you will be accountable for leading across related projects within a program, aligning them with the organization's strategic goals to ensure successful delivery and business outcomes. Your primary responsibilities will include

Essential Functions/Key Responsibilities:

Strategic Vision and Objectives: Helps plan and execute the program initiatives that enable the desired business objectives and outcomes. Program Planning and Execution: Lead the creation of the program management plan and oversee all program activities/milestones through execution including, program risks, issues, dependencies, and decisions. People Leadership: Accountable for managing program level resources and influencing across program people (Business, IT, Vendors, Project and Scheduling resources, holding them accountable to overall delivery (budget, timeline, scope, change management) Change Management: Identification and execution support of applicable change management across impacted stakeholders. Stakeholder Management - Communicate with key stakeholders across the program and senior/executive levels to ensure alignment Vendor Management accountable with partnering vendor(s) on all program management activities and deliverables for planning, execution, risks, issues, dependencies and key decisions Report on any Program Financials Attends weekly Sales meeting for updates on Sales activity, pending deals, etc. Maintains lists of prospective and signed deals, and the status of Operations' readiness activities Conducts weekly call with Operations Management to notify Field and Supply Chain of prospective and newly signed deals, and to monitor Operations readiness status Engages with other departments as required to meet objectives for onboarding new business

Physical Requirements and Working Conditions:

This is largely a sedentary role, requiring use of typical office equipment such as a computer, laptop and cell phone. This job operates in a professional office or home office environment

Knowledge, Skills and Abilities:

Problem Solving/Analysis Team centered / collaborative / work well with co-workers to resolve issues and problems Customer Service focus Strong communication skills (verbal and written) - able to explain process steps to all levels of the organization Ability to work independently Leadership - self driven Attention to detail / thorough

Education and Experience:

Minimum of 3-5 years of experience College Degree or Equivalent Job Experience Prior customer service or equivalent problem-solving experience required. Thorough understanding of deployment, tracking, reporting and billing processes for multi-state services business preferred Standard Microsoft applications, including Windows, Outlook, Excel, and Word preferred

For this position our annual salary range is $87K to $140K depending on relevant experience.